AVIS CAR RENTAL REVIEWS IN FRANCE

The car is great

Average. The staff's attitude during pickup was mediocre, barely responsive. The car had scratches that were not marked on the inspection sheet. When I asked an employee to check, they told me to take pictures myself and show them when returning the car. At drop-off, I showed the pictures, but the staff didn't even look at them and just had me sign and leave. If there are any additional charges, they need to be resolved later. I hope I don't get scammed. During the rental period, the car's navigation system kept shutting off automatically, requiring manual restart, which affected driving safety.

After returning the car, none of the expenses were visible. We bought full insurance for over 900 euros, and after returning the car, we were charged more than 4000 euros additionally. We have no idea what the charges are for, and when we inquired, we were told that the damages were not covered by the insurance. It's outrageous!

There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

The service attitude is excellent, almost no waiting in line.

Excellent

The experience was quite average as the return location and route were not clearly explained. I had to find out the return location myself. The staff said to navigate to 2E, but after parking at 2E and leaving the key with the parking ticket clearly indicating the parking spot, the next day the staff claimed they didn't see the ticket and couldn't find the car, charging me 250 euros for parking. Very disappointing!

Three complaints: 1. I booked a Mercedes CLA, but received a Renault Arkana, which I consider an unreasonable downgrade; 2. The wipers were severely worn out, making visibility poor on rainy days, the rental company did not maintain the vehicle properly; 3. The first car had a severe malfunction, losing power on the highway, which was very dangerous.

Rented the car from Avis. The car was in average condition, but having CarPlay made it convenient for using maps and listening to music.

Reputable company with a reliable track record.

Not bad

The service staff in Paris were nice. However, the car did not have a USB charging port; it seemed to be type-C, so keep that in mind. The car had Google Maps installed, and once you log in with the same account as your phone app, you can send navigation routes directly to the car. The car return process is self-service.

Satisfactory

Couldn't reach the company via any contact method, renting from them was nerve-wracking.

Large rental company with established standards.

Good

Very good

Very satisfied!

Excellent