I've always rented from this company. Budget is serviced at the Avis counter across the street. Though they are the same company, Budget's cars often have some issues, like cracks in the windshield. If you don't mind spending more, go with Avis or Hertz.
Waited in line for over half an hour to pick up the car and another one and a half hours to get the car. The experience was particularly poor, but the return process was very fast.
The store's service attitude was terrible. They accepted the order even though there were no cars available. It took more than three hours to get a car. The air conditioning also had issues. This is the first time I've encountered a car with air conditioning problems.
It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.
The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.
Wait at the pickup is unbearably long.. was expecting a much smoother pickup since all information was provided months ago and reservation was made with full prepay long ago
I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.
The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.
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