EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Counter staff was helpful and knowledgeable Boo

Booking platform works well

I was charged 182 dollars when returning the car, which is a complete rip-off! They said it was for a crack in the glass. How could anyone have seen that when picking up the car in an underground parking lot? I even went back the next morning to show them, and they told me to wait until I returned the car. Now, they're charging me and taking 182 dollars from my deposit! Is this rental company known for these practices? Are they really in need of money? Future renters, beware!

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time

Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work. It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.

Overall booking process and communication were good.

The car pickup was fairly smooth, the counter was easy to find, and they took us to the car for inspection. Returning the car was extremely troublesome; we couldn't find the parking lot at all. We circled the airport several times and, in the end, couldn't figure it out. We gave a policeman 50 MYR to lead us back. We had less than two hours left to catch our flight.

You need a office or counter in the airport

I expect a bigger seven passenger van

The car allocated (Toyota Innova) wasn't the model booked or its similar, it was bigger but far more inferior in every aspect and also really old. Pre-check wasn't well done as brake-lamp did not work, fortunately i checked during check-out. This resulted in delayed check-out of the car as it had to be fixed at a different location. Manager wasn't helpful at all in resolving the discrepancy but other staff were polite and professional.

They charged extra for picking up the car after 8 PM without notifying in advance! My flight was delayed, which caused the late pickup.

The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith

First, the location provided was unclear. Second, the service attitude was very poor.

Car return can be improved as contact number given was never answered so had to wait at airport till the agent came.

Counter staff very friendly and helpfull.

Give me more option with very good deal and price list.

Car did not have electronic toll pay which put me in dangerous situations a few times on highways

Great new car

So easy so convenient

We rented a new car.

We were able to borrow cheaply by using coupons.

Service attitude was okay. Added them on WeChat, but they mostly ignored us. Might be due to language barriers.

It's a major chain company. We've rented from them several times in different countries. Picking up and dropping off the car is convenient, and the service is always good.

One thing that very inconvenient from Europcar is the deposit, they are only friendly for credit card for deposit, not cash, or a foreign debit card with the pre-authorise feature. And the deposit amount is RM2500, while other agency in Malaysia only collect less than RM500 (cash supported) for deposit, some agency even not collect any deposit. If you have to use debit card for the deposit, they will deduct the full amount of deposit RM2500 from your card, and return in 3 months, and they will take 2% the admin fee (RM50).

The car wasn't great, but the service was quite good.

The pick up and checking process was too long

Good