EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

The staffs were helpful and efficient. They were holding our name at the airport arrival hall which made us fspot them easily. Cars were clean. Pleasant experience!

European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.

You guys are prompt. Email was replied in a very short while. Keep it up.

The MYR1000 deposit collected was not necessary as you have my credit card & can block it just like hotels do.

Booking was easy no issue at all.

Good quality and service.

User-friendly

Location of counter was extremely hard to find even though staff were extremely helpful.

Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.

Very straightforward to book. Only portion that wasn't clear was on after choosing partial payment, realised that using debit card could cause an inconvenience. Else, very efficient website with good bargains.

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

Completely dissatisfied!! It was mentioned that there would be Chinese customer service, but I could never get through on the phone. We had a language barrier. When we returned the car after it got damaged, we were charged an additional 600 MYR on our credit card without any notification, even though the damage assessment was done on-site and we agreed to it. Two hours after we left, they charged us again claiming the initial amount wasn't enough for repairs. They should have informed us. We had already checked repair costs locally, and the initial assessed amount was sufficient. It's been a month, and this issue is still unresolved. While it was our fault the car got damaged, they should communicate any additional charges. It's irresponsible! I advise everyone against renting from this company. The process is super slow, the office is hard to find, and there's a significant language barrier. Their English isn’t even proper English.

The car rental counter at Johor Bahru airport is in the main hall. After exiting the gate, you can see it after passing through a bookstore. The return location at KLIA2 is a bit hard to find. However, the staff was very nice during the return process and didn't give us any trouble.

They kept trying to sell additional insurance and a fast pass card if I didn't buy. It felt uncomfortable.

The staff doesn’t speak much English and the car was unwashed and dirty.

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

Good assistance, but unclear on insurance conditions. Finally solved after long discussions.

Satisfied with the car and service

Satisfied

This was a terrible car rental experience. The staff took advantage of the language barrier and did not follow the inspection process at the time of car delivery. They deceived us into signing the confirmation. When returning the car, the staff claimed that small scratches on the car were caused by us and withheld 382 MYR. As we were in a rush to catch our flight, we didn't have time to argue and communication was difficult. We had no choice but to accept our bad luck. We will not rent from this company again. Additionally, when picking up the car, they repeatedly tried to make us cancel the insurance we bought during rental and purchase insurance from them instead. Only after my firm insistence did they back off. Poor service!

午前4時の約束時間に返却場所にスタッフが現れずフライトに遅れそうになった。1時間近く遅れて現れたスタッフはずっと待機していたと開き直って過ちを謝らなかった。

G

G

There is no pickup counter but you just need to look out for the guy in green uniform. We were an hour early from booking time and he was there waiting. Good service and the car is in good condition.

Easy to use

Europcar gave us a better car, we had the more spacious car at the same price. Will definitely go with Europcar

Everthing is good except pick up time was very lobg

Good