EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Pretty good

Like: Vehicle in good condition and clean. The process of picking up and dropping off was easy and fast.

Like: car good condition

Excellent service.

There are two terminals, and finding the rental car company took a lot of effort.

Very slow... waited for almost two hours

Good attitude

Good service

I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.

Despite being a global chain, there was no counter at the airport, and only three staff members who didn't speak Chinese and had heavy English accents, making it hard to understand what they were saying.

The car pickup was fast, but the baby car seat we reserved was very dirty, so we didn't use it for our child and the money was wasted.

Like: I like that the staff was around to receive the car when we pull up to the drop off area.
Dislike: We had difficulty locating for EasyRentCar counter/contact person. Then we walk up to someone with Europcar and only to find out that they are the same people/company.

Excellent

Like: Free upgrade

Like: Good condition car

Very good

Like: Good car
Dislike: Nil

Like: Easy pick up and return of vehicle.
Dislike: The car's back door has a little problem, I have to close it really hard and still getting the warning sign. There were times I could not close it properly.

I rent a car about four to five times a year, always from EUROPE CAR. Their service is quite good. You don't need to worry about too many things, just simple renting. You can feel at ease.

Long wait time for car pickup