As always, a very good service at Europcar. The only detail: this time the car was scratched on a lot of places, but that did not interfere with the vehicle's conditions so everything went smooth :-)
About QEEQ:10.0/10
no price drop: I guess we had a very interesting rate because when I checked again 2 weeks, 1 week and a few days prior to our car rental, prices did only go up (and quite a lot)
The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!
I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.
“The discount QEEQ secured meant the hire company tried to claw it back with underhand tactics”
About Europcar:8.0/10
Problematic behaviour at the counter, firstly they tried to give us a smaller car than what we paid for and attempted to charge us to upgrade to a larger car (the one we had actually booked). They also took a larger deposit than they should and the excess was double what QEEQ said it was. It very much as if Europcar was trying to claw back the discount that QeeQ had secured.
About QEEQ:10.0/10
The discount you secured was great but it felt as if Europcar was trying to claw it back with underhand tactics.
No me gusto la atención del mostrador y la entrega del vehículo.
Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto
Todo el tiempo quisieron venderme la
Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.
“Would spend a bit more for the car in better condition.”
About Europcar:7.0/10
Car was a bit old 75k km and windscreen wipers were in terrible condition and windscreen fluid was just water! It was raining for 4 days and I was barely able to use the car as it wasn't safe to drive with wipers it that condition.
Pick up took some time due to another person's issue, with us it was quick. The car we had tires were near the end of life and should be checked. Except for that, perfect. Waiting for the deposit to be returned.
I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
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