HERTZ CAR RENTAL REVIEWS IN SPAIN

Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!

Bought additional insurance at the rental location. The insurance bought on the rental platform was not recognized.

Good

The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.

Overall very satisfied. Just a bit of a long wait in line at the store.

Great car and customer service

Counter staff in airport and at car collection very helpful.

Average service attitude

The staff at 1.00 am need to polite when the travel from another country is made by the customer. Sadly they try to cheat regarding insurance at the counter and also rudely tell us that I should not ask questions at the counter

Because I booked through a third party I thought I'd get a crappy car but was thrilled with a virtually brand new Tucson.

I really think Spaniards work too slowly! There was only one person in front of me, and it felt like they were just chatting away, taking their time. It's really frustrating! Additionally, I have a negative review for this branch. The staff member who attended to me kept trying to sell various additional services. First, they asked if I wanted to upgrade my car, I said no, then they asked if I wanted insurance, I said I had already bought it. Finally, they added a service where I didn't need to return the car with a full tank, but explained it poorly. They charged me, and when I asked if it was a pre-authorization, they didn't give a straight answer. When I reviewed the bill, something seemed off. I contacted customer service and found out about this added service. The problem is, the contract they gave me was in Spanish, and I couldn't understand it! They tried multiple ways to trick me, and eventually, I fell into the trap. Really frustrating! Future renters, be cautious!

I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.

Great customer service didn't have to wait. Would defiantly book with you again

This was an extremely poor car rental experience, full of various traps. It's not my first time renting a car abroad, but I've never seen such shameless behavior from a rental company. They insisted on having two credit cards, and since I forgot to bring the second one, they downgraded my car, which would have been acceptable. However, they charged a 350 euros car swap tax and said I had to buy a 400 euros full insurance unless I paid the tax. This is coercive insurance selling. And it didn't end there. When returning the car, they told me the 400 euros was before tax, and there was an additional 20% tax. Rentalcars.com, please evaluate if this is reasonable process and fair charge. To all future customers, don't be fooled by international brands. If Hertz continues like this, they will eventually be overtaken by competitors. Rentalcars.com also has some responsibility in the choice of suppliers. I suggest terminating cooperation with Hertz in Madrid to ensure customer interests. If a middleman loses customer trust, where is the competitiveness? Additionally, I reserved a specific model, but a month before the trip, they notified me unilaterally that they could only provide a similar class. After complaints, they agreed to provide the specific model. I strongly doubt they even had my reserved model available that day.

The service was excellent.

Unjustified charges, they overcharged an extra day and also added a fee for different drop-off location. After a complaint, they refunded over 50 euros, but it still wasn't enough.

Very satisfied

Both pickup and drop-off were relatively easy and not too much trouble. They tried to sell me insurance at pickup, but I told them I already had full coverage, so it was fine. Drop-off was quick too; they just checked the car's exterior and the full fuel tank, and that was it. However, the drop-off location needs some improvement. Following the address provided by QEEQ, we ended up driving into the airport parking lot, which cost us extra parking fees and wasted time. The correct address provided by QEEQ was actually the car rental counter in the airport, but the real drop-off location was an underground parking lot outside. Since it was too close, we couldn't use the GPS and had to navigate manually. We spent over half an hour just to find the drop-off point by following airport signs.

Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff

Car pickup was very fast