HERTZ CAR RENTAL REVIEWS IN SPAIN

La verdad una atención muy buena, rapidez, coche muy limpio, excelente servicio!! Recomendable 100%

Magnífico!

We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.

Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.

Easy pick up and drop off, definitely recommend.

Definitely exceeded my expectations,I got an upgrade to a CABRIO VW BEETLE as they had no mini,s,the desk staff were very professional and helpful .

I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.

It was easy to book car on easyrentcars.com. It has lowest rates amongst all the car booking sites.

The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.

No

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Good

Very good

All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.

All was good and a good price.

The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

The rental company colluded with thieves and did not warn renters in advance, leading to tires being slashed and everything stolen within just 30 minutes by gangsters who slashed the tires twice! When we returned to the store for help, they only shirked responsibility and said the rental platform should be accountable. Absolutely disheartening. Trash Hertz knew their cars have rental company logos, attracting thieves, yet did nothing to prevent it. They pushed all the responsibility away when incidents occurred. Don't choose Hertz.

There was only one staff member, and the processing was very slow.

I booked a 7 seat vehicle as I wanted to be able to fit in 7 people. The car had 7 seats but could not possibly have say anyone in the third row. This was a bit disappointing.

Big brand company, very reliable overall!

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Nous avons eu un accidents le dernier jour de voyage. La voiture a été fortement endommagée, mais l'accident n'était en aucun cas de notre faute. Le constat le montre lui-même ainsi que les témoignage de différentes personnes. Le service assistance que nous avons appelé (de nuit) à rapidement envoyé une dépanneuse, et un taxi, et nous a expliqué qu'une autre voiture "nous attendait" dans un point de retrait proche. Tout semblait simple et organisé. Seulement, le lendemain en arrivant au point de retrait Hertz, le monsieur nous informe que la caution a plus que doublée ! (pour un montant de 400€) Il nous est impossible de repartir en voiture si nous avons pas ce montant sur le carte (du conducteur précisément). L'accident, encore une fois n'était pas de notre faute, et nous avions encore une journée de loc prévue. Nous avons donc été punis pour une faute non commise. Aucune compassion, aucune aide pour trouver une solution!! Nous nous sommes retrouvé à l'aéroport d'Alicante en Espagne, sans moyen de retour, alors que nous devions être à Barcelone le soir même pour prendre un avion, retour en France. En plus du pris de la location, nous avons du aussi payer le retour en BlaBlaCar, ainsi que différents transports qui n'étaient pas prévus au début de notre voyage. Le monsieur a trouvé pour seul excuse "le service assistance Hertz est une autre compagnie qui n'a rien a voir avec nous" ! Haha, ce n'est pas notre problème !!! Mauvaise fin d'experience, dommage.

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Very good service, excellent quality price relationship. Car as it had been hired. I will not hesitate to repeat.

Thank your for the excellent service!

No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car