ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

It was convenient to pick up and return the car. Although I booked a 2016-2019 model, the actual car I got was very old. The wheel covers were fixed with plastic ropes.

The lady who served us on MOnday evening was AMAZING!!!! Great service...keep her on she is a reall asset!

Pretty cool

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

A little difficult to find the outlet as the communication was 'in terminal'. In fact the outlet is outside the terminal. I have also given the feedback that the deodorizer that they use in the cars (I tried 2 of their cars) is really unpleasant and foul smelling. Suggest switching brands.

Easy to use.

Front desk Coustmer service person was very rude to us the way she talk on our arrival on 13/09. When we drop off the car same person was there, very poor attitude and been rude to us, she didnt check car properly, and told us that they have to take bond to repair windscreen, where there was no chip on glass it was only small glue tag.

Car condition was good except that the car seems quite old and fuel consumption is higher

App is easy to use

more promotion on luxury car please

keep up and more discount please

I have given my mostly negative feedback directly to ACE rental.

Exceeded my expectation and they are efficient.

Awesome customers service and able to assist my problem on time.

とてもリーズナブルで、助かりました。空港まで無料で送迎してくれて、朝早く６時からなのでかなり助かりました。車借りればバスよりも安いです。

全く問題無い

Charged us for vehicle damage (for a chip under the windscreen wiper) that we don't believe we caused. Couldn't inspect the vehicle on the start of our trip as the pickup location has no external light and we picked it up at night

Great experience!

They didn’t accept international driving license without translation while in other rentals accepted. So, I have to pay more for the translation. And the car isn’t new enough to use apple car.

Easy booking. Great!

Car was a bit aged (a 2010 model) and had minor faults (squeaks here and there; a few loose parts, etc.)

Good service and i got a nice car

Not really, it's not different

Perfect. Really satisfied. Hope can returned back my deposit as soon as possible.

Smooth process and cheapest compare with others. Recommended.

The car model in picture of our booking was different from the actual ie., the picture shew the new model if Kia Carnival which is CRDI engine but the actual picked up car is not that model and not deseil engine. Anyway the car conditions is perfect for our trip.

No, that is perfect

Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.

The car was incompatible with USB/charging of IPhone. This was unacceptable as roads in NZ are long, unpopulated with few services and as I was a lone female traveller the thought of being stranded with no phone battery made me feel very unsafe. Also I was not provided with the central locking key. This was inconvenient, having to first manually unlock the drivers door before I could load/unload stuff into the boot.

we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.