ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

They were great and couldn’t be better

Couldn’t be better in anyway at all.

My expectations were not met. I was mucked around on pickup with the paperwork and my car was not ready. I had to buy additional insurance which cost $25 per day.

Easyrentcars.com was an easy platform to use

The car was great but the wiper blades needed replacing. We drove the car in the rain and the visibility was very limited. I have since phoned and emailed to advice, as it would be great to change these before the car is rented again - for safety.

All good as it is. Drop off was easy as it was just drop keys into the box.

Car was good bit tatty but was what we expected for the money, think gear box may have been on the way out but was absolutely fine for running around wellington. Bit slow on the pick up at the office but drop off was quick and easy. Also easy to get shuttle from airport and staff were friendly and helpful.

Easy to book online and I had no problems with the car when I picked it up and dropped it off. Would book with this website again.

I had know problems on pick up and drop off the process (paperwork was easy to understand)

It was great

There was no problem but odometer shows over 170000km. Scary a little bit.

It took a while to get our car. When we arrived, the car wasn’t ready to drive. Staff had to examine it and wash it. There were some small hiccups, but at the end, staff were able to accommodate us with a car we liked.

Great customer service experience.

Car didnt lock using the key.

They lost my reservation and had to arrange a car for me at the last minute.

the whole experience exceeded my expectations!

It was pretty quick to get the car. Dropping it off, it was busy and not enough staff to help everyone, meaning a delay. The shuttle almost left with my bag onboard because someone was still checking my car and the other staff was wanting to leave to take the other customers without waiting. The staff checking the car said it was okay for me to leave. Which was good. But the delay added to the nerviousness of getting to the airport on time.

The staff were super friendly!

The staff were all very nice and great.

The car had a shirt as fuel lid and wasn't in perfect condition either, but it went well though.

The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.

Great vehicle, price way higher than expected

Counter staff is nice and Car is the same as pictures

The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.

All the staff were friendly and helpful. Enjoyed talking to ladies on the way in and out.

Great value for Money.

Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.