“Easy booking process but disappointed with rental car company”
About ACE Rental Cars:8.7/10
My expectations were not met. I was mucked around on pickup with the paperwork and my car was not ready. I had to buy additional insurance which cost $25 per day.
The car was great but the wiper blades needed replacing. We drove the car in the rain and the visibility was very limited. I have since phoned and emailed to advice, as it would be great to change these before the car is rented again - for safety.
About QEEQ:8.0/10
All good as it is.
Drop off was easy as it was just drop keys into the box.
I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.
Car was good bit tatty but was what we expected for the money, think gear box may have been on the way out but was absolutely fine for running around wellington. Bit slow on the pick up at the office but drop off was quick and easy. Also easy to get shuttle from airport and staff were friendly and helpful.
About QEEQ:10.0/10
Easy to book online and I had no problems with the car when I picked it up and dropped it off. Would book with this website again.
It took a while to get our car. When we arrived, the car wasn’t ready to drive. Staff had to examine it and wash it. There were some small hiccups, but at the end, staff were able to accommodate us with a car we liked.
The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
On collecting the car the counter staff advised that booking directly with Ace was easier than booking with Easyrent. The full insurance would be straight forward and the details simpler.
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