ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

We made a serious complaint with the Manager of Hertz Rental cars which run the agency at Dunedin airport for ACE Rental cars as the staff member on the desk who served us was offensive and rude!

Windshield wipers were loud and not effective on passenger side

Very happy with price & service

The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.

Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to

When I went to leave the depot I couldn’t find my way out, no one told me I had to leave by driving through barrier gates and right through the airport car park? When I tried to return the car my phone map couldn’t find Ace car rental at the airport and would only direct me to the city It was very frustrating and worrying as I thought I might miss my flight.

Both picking up and returning the car were quite convenient. Just follow Google Maps.

They didn't fill the tank in full and put wrong mileage to the documents

Staff person was very straight forward and clear. No surprises, which is always good.

The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.

it was bit complicated with insurance as easy rent was 3rd party and asked seperate 5000/= bond.,,even though i have paid for full insurance amount mentioned by easy rent .

Car failed to meet expectations. 108,000kms on the clock! No indication at booking that this would be a well worn car.

The car was old. They charged me anonther insurance or else i would put a deposit of $2000. Easy rent cars already charged me with insurance. So i ended up paying 2 insurance. Which is so unfair. Because ace did not accept the insurance of easy rent cars.

Shocking experience

The fuel charge was unjustified. I was told that I didn't need to return the car with a full tank, but I was still charged for fuel after returning it.

Good service

The car I picked didn’t have navigation system so I had to charge my iPhone while I was watching google map through cigarette socket.

It took a long time to collect the car at Greymouth as there were so many people. We were given an upgrade for no extra cost.

Ace rental car pick at Wellington Airport not easy to find as not sign posted. On arrival car was not ready and was very dirty inside and out. Previous customers belongings still in the car. While waiting the staff had to clean the vehicle. Vehicle not up to standard with a lot of dents and scratches all over the paint work. Brakes were squeaky and back passenger doors were faulty and hard to open and close. Acceleration very slow at take off and brakes not up standard. In a place like Wellington that is very hilly brakes need to be perfect.Vehicle in bad condition and i would probably have second thoughts about hiring from ACE again.

Ladies at ACE were super helpful. They advised me of a road closure which would have impacted on my business trip. Car was in excellent condition and didn't small like a usual rental car. Will be using these guys every time. Cheers