ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

We made a serious complaint with the Manager of Hertz Rental cars which run the agency at Dunedin airport for ACE Rental cars as the staff member on the desk who served us was offensive and rude!

Would be 10/10 for everything if the early drop offs could be left closer to the airport.

Great service, fast and smooth on both pick up and drop off. As mentioned, only downside was car quality (high Kms, scratches)

Waited way to long and almost made me late for the wedding i was attending - drop off was late due to traffic and I was told I would be charged an extra day even though I waited 1.15 hrs at pick up

Ace rentals were fantastic!

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.

They didn't fill the tank in full and put wrong mileage to the documents

Staff person was very straight forward and clear. No surprises, which is always good.

The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.

When I arrived at the airport, no one answered the phone at ACE, but thankfully I saw an ACE shuttle and took it directly to their site. Otherwise, it would have been a bit of a hassle.

The customer service hotline was very nice. Local staff were also very friendly. Picking up and returning the car was very easy.

We were upgraded on our vehicle

Why was money deducted inexplicably during the rental period?

Terrible service! 40 minutes wait for a Shuttle, charged $750 bond extra on pickup which was never stated anywhere, bad customer service.

Casey from ACE Christchurch branch was exceptional in dealing with the situation.

Excellent car, only very slight quibble on a remote with flat battery. High mileage but drove very well.

Good service

Ace rental car pick at Wellington Airport not easy to find as not sign posted. On arrival car was not ready and was very dirty inside and out. Previous customers belongings still in the car. While waiting the staff had to clean the vehicle. Vehicle not up to standard with a lot of dents and scratches all over the paint work. Brakes were squeaky and back passenger doors were faulty and hard to open and close. Acceleration very slow at take off and brakes not up standard. In a place like Wellington that is very hilly brakes need to be perfect.Vehicle in bad condition and i would probably have second thoughts about hiring from ACE again.

The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.

Charged us for picking up the car an hour earlier as we got moved to an earlier flight. Other than that a positive experience.