ACE RENTAL CARS CAR RENTAL REVIEWS

We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.

I don't know why but they charged me extra $120

Overall it's okay. The process of picking up and returning the car is simple. There's a paper contract, and you just hand over the keys to return the car—no paper or electronic settlement for the customer.

Easy and affordable !!

Brisbane Ace is the Best and easiest car hire in the world. absolutely love them. No hidden fees so you know exactly what your spending.

best ever

Very friendly, informative and helpful staff.

Was good and a smooth process. A little confusing since the rental place was offsite from the airport but thankfully it was all figured out when we got to the airport.

Everything was great !!!

I only use QEEQ

Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!

Best comparative site ive found for rentals cars simply because of its smoothness and its an ease to use. great service. thanks

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

The international company is very efficient with the car rental and return process.

Efficient courteous staff

Always a pleasure to do business with this form. Very efficient and always finds a great deal

The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed

Easy to use and excellent price found

Good experience and car hire provider, have used a number of times

Great experience, easy to find and quick service

Rental was very fast and had no issues.

Excellent value for money

Great service.. great price !!

Met expectations

I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??