CENTAURO CAR RENTAL REVIEWS

Foi cobrado um valor adicional na minha devolução e não tive nenhuma explicação. Gostaria do ressarcimento do valor

Best car hire service I have ever used. Very fast check in, great shuttle back and forth from airport, excellent vehicle. Do not be put off by the fact it is not in the airport!!

The process of pick up was convenient and quick. The personal was friendly and nice. Office was far from airport (about 10-15 min) than we expected. Was shuttle, but we spent many time to find it because there was any pointer. The shuttle driver was very nice to. Deposit for petrol was refunded within 1 day.

The booking platform was good and convenient. We save 80 ero due to price drop option. I didn't like that it was not impossible to cancel extra insurance without canceling all the reservation.

Tiempo de espera para recoger el coche muy largo. El coche olía demasiado a tabaco, hemos tenido que comprar 2 ambientadores (con el ambientador normal de coches no fue suficiente, y compramos otro en spray) y se notaba que había sido limpiado solo superficialmente. Aunque en el contrato ponía que la política de combustible era lleno/lleno, nos entregaron un coche con 40% del deposito, y eso nos supuso un problema, ya que no conocíamos el consumo del coche y acabamos devolviendo el coche con más combustible de lo que tocaba.

The Centauro Star should have more control o ver 3rd party contracts. Especially if the customer has made an error which has a simple solution by amending the contract

Very satisfied

I never booked with this company before, but I was impressed that they had a very efficient and fast service, without any waiting time. Of course, like all car rental companies, they are trying to sell you overpriced insurance and trying to convince you the total coverage you already have is usually useless - but that's part of that business all over the world, I guess. Overall I'm pretty satisfied with what I got - both as service and as a car, and will gladly book from them again.

I really like the automatic rebooking option when the price goes down very much. No other car rental site offered me this before.

Yes

Will happily use again

空港からのシャトルバスを見つけるのにわかりにくく、手間取りました。 また、事務所に着きシャトルを降ろされ、受付では混乱状態で、他のお客さん達でごった返していました。 何処でどのように待てばいいのか、案内がわかりにくく、皆さん困惑していました。 スタッフの要領が悪いのか3時間以上待たされました。唯一、トイレがあったことは助かりました。私達に対応してくれたスタッフは、明るく、とても感じが良かったしスムーズに手続が終わりました(10分程)。 結局ホテルに着いたときには、食事の時間は終わっていて、レセプトの方の計らいで夜食にありつけたものの、10分で食堂は閉まってしまうという慌ただしい事になってしまいました。

The pick-up place is at a driving distance from the airport terminal, and Centauro provide shuttle buses to/from the terminal. On the time of pick there was an accident on the road, and we waited over an hour for the shuttle. Centauro staff was very unhelpful over the phone and refused to answer questions. When the shuttle finally arrived they offered no assistance or compensation for the lost time (also due to long lines at pick up). Also, upon drop-off the representative asked us if we took a picture of the fuel level, although we were not asked to do so upon pick-up. On the other hand, they did give us free upgrade of the car.

The car was fine, but picking it up was an absolute nightmare. I had no idea a rental car company could be this bad. When we arrived, there were maybe 15-20 people in line in front us. From the time that we arrived, to when we actually drove off the lot was literally two and a half hours. The young woman we dealt with at the counter was very nice, but the whole place was grossly understaffed, and her co-worker was strolling around like he was at the beach. Truly a dreadful experience.

The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.

Easy to use.

Centauro refused to accept the insurance I purchased from Easyrentcars and charged an additional €66. They also charged an additional €25 for an optional fueling service which I didn't request or require! It really felt like a scam but they wouldn't release the car until I fulfilled these requirements.

The car aas not quite as big and not nearly as powerful as expected. It was however very economical, clean and new and drive very smoothly. The cruise control was fantastic! Staff were extremely helpful and friendly, dealing with many customers who were hot and had had delays. Lots of respect and praise for them!

Very easy to book! Great value which didnt need dropping.

When I arrived to pick up the car, I was about 40 minutes early. I waited in line for a long time, and when it was finally my turn, they told me that my scheduled pick-up time hadn't arrived yet, and I had to keep waiting. I was waiting with my child, and I don't accept this kind of service. They could have checked if anyone behind me had a tight schedule before making me wait longer. When it was finally my turn, they tried to sell me various insurances. I showed them the full insurance I had bought on the rental platform, yet they still charged me a 1200-euro pre-authorization. They stated a 'full tank pick-up, full tank return' policy but directly charged me 81 euros for fuel, saying they would refund it if I returned the car with a full tank. If they had already pre-authorized 1200 euros, why forcibly charge me 81 euros for fuel? Even worse, when I got the car, the fuel tank was not full. It's deceptive, even if the difference was small. The most unacceptable part was during the rental period, when my car's radiator was damaged on the highway due to a dog suddenly darting out. After calling roadside assistance, the car was towed away, but they said I had to go to a branch 200 km away to get another car with another 1200-euro pre-authorization. I was in Cordoba, a popular tourist city in Spain, and they had no branch there? I ended up with no car even though I paid for the rental. The next day, I repeatedly confirmed with their customer service if I needed to go to the return branch to complete the necessary procedures, and they said no. However, on the day of the return, I received a call in the afternoon asking me to come and return the car, but the return time had already passed. My car had been towed away a day and a half earlier, and their system failed to update the information in time. As of now, a week later, the damage assessment is still not confirmed. My 1200-euro pre-authorization and the 81-euro fuel charge haven’t been settled. Ultimately, I had to pay out of pocket for transportation from Cordoba to Seville, as all my planned driving routes were no longer covered. I suffered significant losses and had a terrible service experience.

The actual car was lovely and a pleasure to drive. They had a quick pick up system and drop off was in early hours (outside of office hours) so there was a key drop system and no charge for this. My excess fee was automatically returned to me once the office opened. My only issue was a fuel fee, despite having a full to full tank hire agreement. They required deposit of £51 which I was assured would be returned once the car was returned with a full tank....this has not occurred despite me having a receipt (time/date/address) from the petrol station and time stamped photos of the fuel gauge showing a full tank! Currently chasing this up with Centauro!

Great booking platform, by far the cheapest I could find on line! Easy to use however, I have android and could not download the app, so had to print the booking voucher out!

Машина новая, 7 тыс пробега, чистая, машину получили быстро

Цены самые низкие, на наши вопросы отвечали быстро, было снижение цены и нам вернули деньги на карту

The pick up information its not clear enough.

Very convenient

Great service