We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.
The rental car was not ready at time of pickup. Car was parked in a different bay to the one told to me and written on the vehicle information. Car was not washed externally, evidence of mud and road grime evident.
Like: Brand new vehicle upgraded from what we booked Dislike: Very difficult to find the Car Rental Drop Off area at Brisbane domestic terminal if you haven't been there before
Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.
“Great car and service at counter but Difficult to contact after booking”
About Enterprise:9.3/10
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
I had wait longtime for car wasn't ready.in the end I requested a upgrade I only booked one day an in the end that's what they did. If car isn't available offer another car straight away so not wait longtime people have timetables
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View more >Dislike: the wait at midnight as 3 people picking up cars; all info was re put in
G.PARTINGTON
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View more >Iajn Nayda
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View more >Dislike: Very difficult to find the Car Rental Drop Off area at Brisbane domestic terminal if you haven't been there before
K.Cheung
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View more >Dislike: Nothing.
Michell Pullman
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View more >Dislike: Fine
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