GERMANY CAR RENTAL REVIEWS

The internal pricing from the rental company was unclear compared to the destination car rental agency, resulting in an overcharge of 370 euros. The expected charge was 422 euros, but 799 euros were charged.

Very easy to find, the process is very simple, and the service is very enthusiastic.

Very good. Not pushy with add-ons. Got just what I’d asked for. Vehicle massive!

Great after a bad experience with a different supplier previously

Very Very Good Car

Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.

Smooth and friendly process as usual.

Managed to get a free upgrade from our booking. Excellent customer service. Service staff re-iterated requirement to get vignette for driving into Austria.

Did not check if there's any price drops from my booking date. Otherwise, seamless experience.

Nothing to declare. Everything was perfectly processed.

Nothing to declare. Everything was perfectly processed.

Easy to find the drop off location at Frankfurt airport

Very reasonably priced rental car. Excellent car rental platform.

Excellent service

cheap and easy to rent

Perfect

Excellent app

Alamo rental experience was great Francesca was very friendly and helpful. When the car was found to be malfunctioning, she assisted in coordinating help.

Booking platform was good, with the exception of applying a discount that was due for using the app. I never received the discount and have been added to marketing....

Easy to find the car rental location at Cologne airport, staff were nice.

El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .

Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos

Alamo staff were brilliant. Happy, helpful and charming.

The staff is professional and patient. The only imperfection is that they did not inform us about the additional driver fee in advance.

They sell additional sigorta

Super staff at the Airport.It is like coming Home.Thank you all!!

All time surcharges for airport but rest okay

This is the second time I've rented from this store. The first time I rented at Dusseldorf Airport and returned the car at this store in Aachen. It cost 2200 RMB for three days. Originally, I wanted to extend the rental by two days, but a female staff member informed me that it would cost 250 euros for two days, which was 140% more expensive per day than the one-way rental. So, I rented another car instead. The first time I rented a diesel car, the staff at Dusseldorf clearly informed me to use diesel fuel. The second time, the female staff at this store did not mention that the car required petrol. As a result, I added diesel fuel and the engine couldn't start. I called the company for a tow truck at around 10 AM, but it still hadn't arrived by 2 PM, so I took a taxi to the company. The front desk female staff told me to wait at the location, saying they were not responsible for such issues. The tow truck arrived only after 4 PM, and it was raining heavily that day. We waited for five hours in total. For the next two days, even though the car was towed, the rental fee was still charged, and we had to pay additional repair fees for using the wrong fuel. The insurance only covered 500 RMB. The attitude of the front desk staff was really poor, and it seemed like they discriminated against Chinese people. As soon as we walked in, I felt unwelcome. They didn't inspect the car either.

Not bad, no need to queue

Didn't get the same type of car as booked, had to pay extra for a different model. Also, the car only had basic insurance; they didn't accept the full insurance bought from the rental website.