SURPRICE RENT A CAR CAR RENTAL REVIEWS

There is only one guy who is doing the whole business, pickup from / drop off to the airport, paperwork, car cleaning. So our flight has delayed and we couldn't find anyone at the airport as this only guy was busy with taxiing another customer. No phone number. It was painful to find someone who know them and get a phone number and tell them we are waiting for them to pickup. Dropoff at 08:30, no one is at the office. This only guy forgot to open the office, so we almost missed the flight. But the car was OK

La voiture était propre. Seul probleme est que j'ai mentionné un dommage sur la voiture lorsque je l'ai prise, je l'ai inscrite sur le document de l'agence mais pas sur le mien et par conséquent lors du retour de la voiture, l'agence m'a facturé le dommage.

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

Le point de rendez-vous à l'aéroport n'était pas très visible. Longue attente pour récupérer la voiture, personnel ayant l'air débordé.

Car was clean and in excellent condition. Waiting time was quite long and could be better organised. Not much of a waiting area also had to wait quite a while for airport drop off.

Good

It was excellent. It were our first time in Athens and I was a little worried about how it would be at the airport to be taken to pick up the car. The guy who was at the airport on July 10 2019 about 21:00h from Surprice rent a car was a very sympathetic and professional person. He was our first contact with the company and he made us to feel very welcomed and tranquil. I do not remember his name but thank you so much. We were took to the office outside of the airport and it took just few minutes and there it was very quick as well. One thing I didn't like is that, I was looking for a Kia Picanto and I choose Surprice rent a car because they had at the website a car that I wanted with a good price, but when I got there they told that they do not work with Kia Picanto and gave me a Nissan Micra. It was a good car but I wanted a Kia Picanto.

It was very easy to book a car with Easyrentcars.com and everything worked as was supposed to be.

bad customer services and full of lies, never trust this company and they over charge you.

Surprice est une société de voleurs et d'arnaqueurs. Les frais supplémentaires imposés et le comportement des employés sont scandaleux, comme l'indiquent tous les commentaires google que je n'avais pas vus. Le fait que votre site propose ce loueur en donne une très mauvaise image.

We were asked to buy additional insurance for the drive from Dubrovnik to Split, the fact that I have a global and annual insurance policy through ALLIANZ which I have been using for years and it covers all my rental car insurance needs. The agent said that I MUST buy an additional insurance for 50 Euros. I asked about it from others and they told me this is how rental car offices scam you for extra money and that i did NOT need that insurance. I feel a great disservice and would not want to rent from SURPRICE on my next visit to Dubrovnik..

Horrible car, payed 3000 dollars for a 2016 car with bold tires, dirty on the inside , no gas , bad brakes, and the staff with no experience , rude to the customer, and when i told them that wasn’t the car i rent it they sad tgat they didn’t have any more car to give me, horrible experience not coming back to this campany.

The car was due a service and the driver airbag didn’t work. Car wasn’t safe to drive.

The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there.

I’m very happy with the company, I’ve had a new car and great customer service, highly recommended

Great website, highly recommended

The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!

No price drop.

One of the best and favourite rentals car in Warsaw Modlin airport.

Too long to be served at the desk and no GPS available .. car was perfect.

Surprice staff was rude and did not want to help us what so ever. They told us if we wanted to extend our reservation ONE DAY, that it was going to cost 600euro... not total- 600 additional euro for one day. They were trying to take advantage of two young American girls in a foreign country. Thank god easyrent cars helped us with their excellent customer service and speedy responses.

Easy rent cars.com saved us- we had to change our itinerary and extend our trip one full day. They were so quick with their responses to emails and helped us book another day with the car.

Easy to organize with.

Easy and hassle free booking process

35€ supplémentaires à payer parce que voiture récupérée après 20h. montant jamais indiqué lors de la réservation. Attente sur le parking de l'aéroport de Faro pour la navette qui amène chez SURPRICE et pris qu'au bout de la 2ème, donc 35€ parce que pas sur place à l'aéroport aussi non précisé lors de la réservation.

Very friendly stuff at the car rental place. I booked a compact class but this type of car has not been available at the pickup location and I was offered no alternative. Furthermore as I hit a bumper, the official seat dealership has listed the damage by 200 euro and the car rental company charged around 470 euro for this damage.