AUTOUNION CAR RENTAL REVIEWS

So far, it's very good. The car is a bit old, but overall clean and tidy, a good experience.

Very satisfied

The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.

Need to ensure that the cars are in proper working order.

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

The staff were very friendly, but the communication between the rental company and QEEQ seemed a bit problematic.

Overall satisfied

Overall, it was pretty good. The deposit was low, and the service was quite decent. As long as you drive normally without any accidents, everything goes smoothly. Just a heads-up, in Slovenia, besides the car deposit, there’s an additional 15 euros highway fee. So, if you encounter this charge, don’t worry; it’s common here to have some extra fees and taxes.

Vehicle was as described and in a very good condition. The pick up and drop off process was smooth and quick.

I use qeeq a lot because it's easy to compare between different rental agencies including the smaller independent agencies. Price wise I've also always found qeeq to be cheaper than others for a comparable car rental. Also, there are coupons that can be used.

AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.

Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.

Poor service attitude, low efficiency, long waiting time, needs improvement.

Very satisfied

The service was good, and the staff spoke good English.

Very good

There was no sign for pickup at the airport. I had to call and wait for half an hour before they showed up!

Overall satisfied, but some staff members need to improve their service quality.

The staff were very enthusiastic, but they kept pushing insurance on us during the process. Even though we already bought full insurance through the rental company, they still kept trying to sell us more and mentioned various hypothetical consequences.

Very satisfied

The return inspection was so meticulous that it seemed they were deliberately looking for flaws. No other car rental company in other countries does this. There were two tiny marks that could be polished off with wax; they might have been there when I picked up the car. A normal person wouldn't see them without a magnifying glass. Luckily, I had insurance. Overall, I don't recommend this company.

The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform.