AUTOUNION CAR RENTAL REVIEWS

The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!

The service was relatively slow.

Very satisfied

Overall very satisfied, great value for money.

Very convenient

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

The staff were very friendly, but the communication between the rental company and QEEQ seemed a bit problematic.

They'll remind you to take pictures when picking up the car. Even though they don't inspect very thoroughly when you return it, I think it's still wise to keep a video as a precaution!

The waiting time was too long

Good experience, dealt with in a professional way.

Great as a booking platform everything very clear and at a good price

When we got there, we were persuaded to buy insurance, promising it could be refunded when returning the car. In the end, no refund was given. It's purely deceptive. Absolutely terrible.

Satisfied

A staff member met us at the airport exit and drove us to the rental car store. The car collection process was convenient and straightforward. We bought comprehensive insurance, and there were no additional sales pitches or conditions. We quickly set off in our car. The owner even bought us each a cup of coffee from a nearby shop. The car model was the same as the one we reserved. The return process was also very quick. Overall, this is an excellent car rental company.

The service process was quite smooth, and the staff were very friendly.

Got lucky, it was a new car with only 800 kilometers. The store is small and hard to find, but the process was fast.

Terrible service, they scam the vehicle deposit. Scammers.

The overall service was excellent!

The return inspection was so meticulous that it seemed they were deliberately looking for flaws. No other car rental company in other countries does this. There were two tiny marks that could be polished off with wax; they might have been there when I picked up the car. A normal person wouldn't see them without a magnifying glass. Luckily, I had insurance. Overall, I don't recommend this company.

They didn't provide the reserved model.

Good service.