AUTOUNION CAR RENTAL REVIEWS

They are simply perfect! Do not even doubt for a second. You will not only rent a car but also have friends.

The handsome Mr. Lokr from front desk was professional & helpful & speaks good English; pick up & drop off were easy & smooth; we got an upgrade to a big Opel Insignia!

Price drop never worked in my booking; I’ve given up on it

Wroclaw office is not on terminal but close and staff member will quickly collect from the airport. Member of staff I had was very professional and helpful

The service was mediocre, with language barrier being the first issue, followed by confusing insurance policies, and lastly, returning the car was extremely inconvenient. The rental company claims to offer full coverage, but scratches below 3500 RMB are not covered by their insurance, which means we have to pay for it ourselves. This insurance setup is really misleading! The Turkish car rental company also refused to take responsibility. I had already paid for full insurance through the rental platform in China, which turned out to be useless. They advised us not to buy insurance from local car rental companies in Turkey, but neither party took responsibility. If there's any incident, the Turkish car rental company only provides basic insurance. If there were scratches, they would immediately charge my credit card 3500 lira instead of freezing the estimated amount and waiting for the official repair assessment before charging the actual expense. Additionally, for car pickup, the staff picks you up at the airport and then takes you to their office, which is a tedious process taking about an hour! As for returning the car, they said they would send an SMS with the location, but as the return time approached, no one called or messaged. They later explained that their office phone's SIM card broke two days ago. It was really terrible. Time to drop delayed because the SAW office did not send me exact address ahead of time and nobody called/contacted my number which I left on the day I rented the car. After I called again and again both AutoUnion customer number and SAW office number, I was mad about what was going on there. Later the office staff explained their office number SIM card was broken 2 days ago and not working anymore but they did not inform me earlier. The second issue is about evaluating the damage to the car during my use for the past 7 days. Typically, the office charges a deposit fee to the credit card and after a thorough and professional evaluation for the repair within 2 months, then they charge me officially. But the office charged me today an extra TL 3500 besides the deposit of TL4500 on 9/26 for the damages/scratches to the doors within just 15 minutes. I suggest they handle this in a more proper manner. How can I know if the charge from the SAW office is correct? What if they charge more than the repair expenses? It’s unreasonable to do so.

All straightforward and easy as should be

Easy to use

The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.

The service was excellent and they honestly informed us that the actual rental period was 2 days, not 3 days as QEEQ mentioned. Even if it exceeded 48 hours, as long as the car was returned on the same day, it would still count as 2 days. Fantastic!

The guy was very friendly and informative; he collected us promptly as arranged at the start of the hire. The whole process was easy.

The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.

drop-off was smooth and fast, and great customer service and staff

Great customer support

Good car, no problems

Good platform

Due to business trips, I frequently use car rental services, but I will never use this company again, even if the prices are very cheap. There are too many hidden charges. Firstly, the front desk staff deliberately slowed down their work because I didn't buy the insurance they recommended, and they found various excuses not to give me the keys. When returning the car, they told me that the front windshield had some scratches and asked me to pay for it. After cleaning the windshield with water, I found it was just dirt and not really damaged, but then they started finding other problems. Such disgusting service is really frustrating. The tricks are too many, with lots of hidden charges, and they even justifying it by saying it's just business. It's very obvious they are trying to rip off customers.

Wish the directions for where to get the shuttle for the ride to the rental car place was a little bit more clear than it was. The ride to the car rental place is about 10 min from the airport. The person at the counter asked us where we were going and warned of us the area we were driving. Great Advice. Loved the fact the this was a 24 hour rental agency.

Average

Everything went well

Everything went well

Fantastic service from the staff when we had a flat tire during the rental

Confirmation documents should include phone number to the actual car rental company and how/where to find their rep in the airport

Yes recieved the correct car i requested

No didnt require QEEQ TO GET INVOLVED

Explanation of location is missing!

Due to the language barrier, the rental company patiently explained all the fees to us.

The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?