AUTOUNION CAR RENTAL REVIEWS

So far, it's very good. The car is a bit old, but overall clean and tidy, a good experience.

The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.

Need to ensure that the cars are in proper working order.

The service was excellent and they honestly informed us that the actual rental period was 2 days, not 3 days as QEEQ mentioned. Even if it exceeded 48 hours, as long as the car was returned on the same day, it would still count as 2 days. Fantastic!

The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.

Overall satisfied

Overall, it was pretty good. The deposit was low, and the service was quite decent. As long as you drive normally without any accidents, everything goes smoothly. Just a heads-up, in Slovenia, besides the car deposit, there’s an additional 15 euros highway fee. So, if you encounter this charge, don’t worry; it’s common here to have some extra fees and taxes.

Vehicle was as described and in a very good condition. The pick up and drop off process was smooth and quick.

I use qeeq a lot because it's easy to compare between different rental agencies including the smaller independent agencies. Price wise I've also always found qeeq to be cheaper than others for a comparable car rental. Also, there are coupons that can be used.

AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.

Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.

Poor service attitude, low efficiency, long waiting time, needs improvement.

Very satisfied

The service was good, and the staff spoke good English.

Very good

There was no sign for pickup at the airport. I had to call and wait for half an hour before they showed up!

Overall satisfied, but some staff members need to improve their service quality.

Due to the language barrier, the rental company patiently explained all the fees to us.

The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?

The staff were very enthusiastic, but they kept pushing insurance on us during the process. Even though we already bought full insurance through the rental company, they still kept trying to sell us more and mentioned various hypothetical consequences.

Very satisfied

The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform.