RENTAL PLUS CAR RENTAL REVIEWS IN ITALY

Overall quite good.

Very satisfied, the actual car I picked up was a new car with just 700 kilometers on it.

Reliable, nice, professional - very nice car

Perfect

The staff were very friendly, and there was no problem communicating in English. We actually got a Peugeot 208 GT, a very new car with just 30,000 kilometers, and it was great to drive.

I wasn’t expecting the location to be outside the airport but the pick up service and drop off was very efficient

Yes I think we saved a small amount

I was looking forward renting a Fiat 500 that I booked , Instead I got a Ford . The car was fine , but the right front tire kept telling me on the dashboard that was low on air so I had to keep putting air in it …. Was annoying .

I didn’t get any price drop

Good service

The staff was very enthusiastic, and the lady who inspected the car was very cute and beautiful.

Satisfied

Very satisfied, the car was great, and the pick-up and drop-off process was very simple and fast.

The process to get the car took a bit longer than expected, but the staff was very friendly and didn't try to upsell any services. The return process was simple and quick. After returning the car, the staff even helped us call a taxi. They were extremely kind.

Easy to find, simple process, brand new vehicles

Very nice, extended the rental by one day without prior notice and they didn't charge extra, just the regular day's rent.

The entire process was quick and both picking up and returning the car were very convenient, although the car is usually not the one booked.

Satisfied

The rental company’s service attitude was okay, but they were seriously understaffed! This caused me to wait for almost two hours at the airport before a shuttle came to pick me up. Once I arrived at the store, I had to wait another hour to finish the paperwork. I bought full insurance at the store, yet still had to leave a deposit of 700 euros. By contrast, the same brand's Venice location only requires a 100-euro deposit if you buy full insurance at the store. I wouldn't highly recommend this location.

The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.

1. Received a different car from the one I booked; 2. At return, they found scratches on the rear door and charged me 350 Euros—I am sure there were no scratches during my rental. Probably got scammed as I didn't check thoroughly in the poorly lit parking lot when picking up the car. I reported this to the rental platform, suspecting fraud, but got no feedback; 3. Nine months after returning the car, the rental company charged my credit card 105 Euros (35 Euros x 3), claiming these were 'service fees for notification of three fines as per the rental agreement.'—The rental agreement is dozens of pages long and in Italian. Such significant charges are hidden in the fine print and not highlighted. Shows the nature of this company; 4. The rental company informed me that the fines would be mailed to my address and I must pay them within certain days of receipt. However, the address they used, for which they charged the service fee, is nearly illegible and invalid. They never communicated or confirmed the address with me. The fines will definitely get lost, causing delays in payment and resulting in additional large bills. Typical southern Italian police behavior; 5. Each of these fines has its own issues, which I won't expand on, and range from 170 to 700 Euros each; 6. Besides, usually, the pre-authorization is lifted 1-2 months after car return, but it's been nine months, and they still have my credit card on hold. I've reported this in detail to the rental platform. Surprisingly, the platform staff took the rental company's side immediately without further investigation or communication. Waiting to see how the platform handles this dishonest company. Will post on social media to warn others. Conclusion: Choose major rental companies and book directly.

1. Received a different model than what was booked; 2. Upon returning the car, I was informed there was a scratch on the rear side door and was charged 350 Euros. I am certain there was no damage during my rental period; it must have been there when I picked up the car, but it was too dark in the parking lot to notice. Reported this to the rental platform, suspecting fraud, but received no follow-up; 3. Nine months after returning the car, I was charged 105 Euros (3 charges of 35 Euros each) on my credit card. They claimed it was for 'notification of three fines' according to the rental contract. The rental contract is several pages long and in Italian, with important charges buried in fine print, not highlighted or clearly communicated. This reflects poorly on the company's transparency; 4. The car rental company informed me that any fines would be mailed to my address and must be paid within a certain period. However, the address provided on the fine notification was almost illegible and incorrect. This address was used to levy their service fees without any confirmation from me, ensuring the fines would be lost in the mail, resulting in more fees and endless bills. Italian Southern Police involvement noted; 5. Each of the three fines has its own issues, not detailed here, with amounts ranging from 170 to 700 Euros; 6. Typically, pre-authorization on credit cards is released 1-2 months after returning the car, but my pre-authorization was still held by the rental company nine months later. I have reported this issue in detail to the rental platform. Shockingly, the platform staff sided with the car rental company without further investigation or communication. Awaiting follow-up to see how they handle this dishonest company. Will post this on social media to warn others. Conclusion: Go for a major car rental company, book directly.

Very satisfied. It was my first time renting a car in Italy, and it was much more convenient than I expected. There was a shuttle to take us to the store, and the car they provided had only around 10,000 kilometers. It was very new.