“It is a nightmare, trying to talk to recovery hot line.”
About Alamo:9.0/10
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
The vehicle was less than half full at pick up and needed to be returned half full which meant I lost out both ways as it is difficult to predict the correct level and I left too much in - should be full to full much easier
The service was terrible. We waited for 1.5 hours for the car. They said we could get a discount for waiting so long, but in the end, there was no discount. They claimed our prepayment couldn't be processed. Ridiculous! They also pushed us to buy insurance - and we didn't even understand it. We had already bought full coverage. In the end, we paid 105 euros for three days! Strongly recommend not renting from Alamo. Sixt is clearly much better.
My reservation was forcibly canceled without my consent due to a train delay. They even required me to specify the car model to cancel the reservation.
The staff was very friendly, and they provided us with a brand new car. I highly recommend their full insurance, which waived the fee for an additional driver, showing a lot of hospitality! The brand new Peugeot 208 was great to drive, supported CarPlay, allowing us to navigate and listen to music directly from the screen during our trip, which was very enjoyable!
Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.
The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.
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