Dropping off the car at 30 Pitt St in Sydney was stressful. It would have helped if there were photos provided showing exactly where the car should have been parked on return. I parked illegally initially to speak with Avis staff for advice before being directed to the proper drop off spot. Also, 30 Pitt St shows on Google Maps as a hotel. Again, a photo or map showing where the Avis is located in relation to the hotel would have helped.
Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.
Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.
Terrible car rental company. The staff at the front desk were very unprofessional and charged me a huge amount for no reason. It's been two months since I complained and nothing has progressed. I hope others don't fall into this trap like I did.
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