The drop off location had an interior sign that couldn't be visible from the street I was lost for half hour and finally had to drop off the car in the other location.
El vehículo que me entregaron en NY olía mucho a cigarrillo. Mi trayecto incluía una parada en una ciudad llamada Syracuse. Me acerqué a la oficina de Budget en el aeropuerto y me hicieron el cambio sin problema.
I actually got the size of vehicle needed. Usually got some run around about class of vehicle requested is not available and I need to upgrade at additional cost.
About QEEQ:10.0/10
Much less cost than other booking sites. I was very satisficed with the experience.
“Best price I could find online, car in good condition, Budget experience could be better”
About Budget:9.0/10
Car was not cleaned properly prior to rental, particularly from outside. Their was a dent on the front left with bumper coming lose and it was not noted in the rental documents - I had to ask the security guy to ensure it was added and he later did
Me cobraron ustedes en su portal una cantidad de 3600 pesos aproximadamente. Al revisar mi estado de cuenta tengo un cargo de 2400 adicional por parte de Budget. El carro está en perfectas condiciones, porque se me está cobrando ese exceso adicional?
Pick up location made me wait for over an hour for car availability then gave me an upgrade since no car was available for the class I booked. It was ok as the pick up location had a bunch of stores around, so just came back after an hour. Needed to change my return location, 15 minute wait on phone but was able to change no problem.
“Los precios no son reales, el seguro contra terceros no lo respetan”
About Budget:8.0/10
La arrendadora no respetó el seguro contra terceros que decía mi reservación que incluía. Ellos dijeron que no estaba en la reservación. Tuve que pagar otros 60 dólares adicionales por la cobertura contra terceros
“I was overcharged. I booked a $308 deal and I ended up paying $526 (70% more!).”
About Budget:7.0/10
I was overcharged. I reserved a US$308 including insurance and when I got to the counter they carghed me US$386 and they charged me US$140 the day after I returened the car. I feel scammed. I didn't even get an invoice while I was offrdd to get one by email.
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Heidi Guerra
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