BUDGET CAR RENTAL REVIEWS IN UNITED STATES

When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Booking platform was great! Significant savings over booking directly with the rental company.

Booked more than 10 days in advance, but was told there were no cars upon arrival! The issue is that everyone else waiting was told there were 'no cars' too! They only had a 'pick up truck, do you want it? If not, there's nothing else, just wait. How long? No idea!' After strong protest, they suddenly had a car available two minutes later!

Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!

Estuvo bien

No

Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.

Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..

The vehicle was relatively new and clean, it was a very pleasant rental experience.

Satisfied, no lines, good service attitude

The rental company could not change the primary driver's information, and there was an issue with the credit card's magnetic strip with no alternative solution provided.

They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!

The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate

Awesome service.

Very happy with the service. Will definitely use again

Al contratar el auto por medio de qeeq.com, especificaba que tenía incluido el seguro Liability (contra terceros). Cuando llegué a levantar el auto en Budget, me dice el encargado que NO tenia ningun seguro contratado. Tuve que pagar 350 dolares aproximadamente para contratar un seguro que supuestamente ya habia comprado.. Por favor, necesito la devolucion de ese dinero, gracias

Very easy and quick

Super cheap and reliable

Buen precio para un coche estándar.

Excelente plataforma para buscar coches de alquiler.

Satisfied, billing process was very fast.

The fuel fee was not informed in advance and an extra $40 was charged unexpectedly. Poor service.

Got upgraded

Everything went smoothly

Price never dropped. I don't know how the reward points work

Excelente, pero aparte una Sequoia, pero me entregaron una Tahoe, que según yo no es comparable a la Sequoia. Sería comprable a una Suburban, pero por la Suburban e querían cobrar $50 USD por día adicionales

Me ha gustado mucho la plataforma y ya renté otro auto.

Budget was very easy to use for pick-up and drop-off. Pain free, no hassle, friendly staff.

QEEQ got me a car for 1/3rd the price of other online rental care agencies. I will definitely use QEEQ again.