OK MOBILITY CAR RENTAL REVIEWS

When I returned the car I did not receive any receipt that the car was in good order (no damages and full gasoline)! I think it would be reassuring to receive it!

Of the airport but very close

Workshop well

Car was exceptional, larger model than expected. Office is slightly further from airport than our usual car hire company but not a problem. Will use OK rent a car again.

The main problem is that they are not located inside teh airport, nor there is at the airport any indication of where their office is. The good part is that their prices are pretty reasonable.

Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)

Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

Extra charge for not having a credit card, when travelling all my holiday money is transfered onto a mastercard travel card. €197 extra to pay.

For a nominal fee we upgraded and the car was very nice

QEEQ was pretty good. I do have an insurance claim to make and I’m not sure what to do

I returned the car with small choclate stain from the rental period. The stain could have been easly cleaned by me prior to the car return but i forgot to do it. When I returned the car the staff noticed the stain and said they usually have to charge 100eur for cleaning process but the Manager was kind to let it go and to have it cleaned free of charge! Excellent Service!

Their only solution for a ruptured tyre was to ask me to drive 400km each direction to replace a car !!!

The service was very helpful

Excellent experience other than the fact that they permanently charged my credit card for the security deposit which was supposed to ‘on hold’

Staff is very welcoming. They made sure I had everything I needed. Very clean office.

I know you push your phone app, but when I do certain transactions, I still like to get on a computer. Qeeq site is good. Pretty clear with all the different options and car rental companies.

Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

The store pushed for insurance sales, and after I refused to purchase, they maliciously nitpicked when I returned the car. I picked up the car at night, the lighting was dim, and they only prompted to check the body, not the rims. When returning the car, they claimed there were slight scratches on the rims and maliciously demanded 260 euros for compensation. The scratch was less than 2 cm and it was unclear if it was caused by me, but they still made me pay. This car rental company is maliciously targeting Chinese consumers.

My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again

The email responses could have been more prompt. The car should have been cleaned before pickup.

The agent who gave us the car was professional, nice and very helpful

El coche muy bien, pero a la hora de devolverlo nos pusieron pegas ya que las horas de entrega eran muy restrictivas respecto a horarios del avion.

The staff at the car rental company were indifferent. After filling out the form, I couldn't get the rental contract and was asked to take photos of the car myself as the contract, recording any damage through photos. The paper contract had no records; they refused to accept a French bank card, claiming it was a debit card, and required me to buy their insurance for 80 euros on the spot. After I presented a Chinese credit card, they questioned what kind of card it was. After I insisted, they finally processed the pre-authorization successfully; There was no assistance throughout the rental process. The first time I took the car, I couldn't start it. After repeatedly asking the staff for help, who were unwilling to move from the booth, I later found out that the car needed to be in neutral (N) to start; They did not inform me about refueling. When returning the car, the same staff asked for the rental contract. I provided the photos, handed the keys, and that was it.

Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.

Fitst waiting more than an houre. where the car was, was told me wrong, WhenI I came back I was send to the same nr 140but I found the car on 148. This took half an houre extra. Next day had a flat tire. Service OK, but €60,- adm fee is awfull much.