EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Just had to wait for a while.

This is a fraudulent rental company, don't rent from them. I called at 8 am to confirm a 3-day extension at 110 MYR per day. After the return time of 1 pm, they called me at 3 pm saying it would now cost 300 MYR per day. They shamelessly said the price had changed, regardless of whether I returned the car at 3 pm or the next day at 1 pm, it would still be 300 MYR. This is clearly extortion since they've already charged the credit card. Avoid this company. Plus, I didn't get the specified car model.

Weren't they supposed to have Chinese-speaking customer service? But it was all in English! If I hadn't seen the Chinese, I wouldn't have booked through Zuzuche. It turned out to be cheaper locally!

The service was great, very friendly and helpful. He helped me use the GPS and was very attentive at the pre-inspection pointing out miniscule scratches which I overlooked.

The car provided was not the same as described. The cost for minor scratches was very high. The complimentary insurance was not effective.

The car is new. Good.

I specified an English translation document when booking. It wasn't indicated that the Zuzuche-provided translation document couldn't be used. Now I can't pick up the car. Called customer service at 4 AM, and they offered no help, saying it's my responsibility. They said they'll only list supported documents. Rented several times, first time encountering such an issue. Stuck at the airport in the middle of the night with no car. Absolutely shameless.

The staff were very attentive. They provided free city parking tickets. However, the location was not obvious, and we had to ask for directions several times to find it.

Terrible counter staff. Too slow to fill in the forms. I was the only customer and it took almost 45 mins to get to the car.

I purchased full insurance, but the car rental company has not provided the relevant documents so far, causing delays in insurance claims after returning home.

Very dissatisfied! When returning the car, I found a scratch about 1.5 cm on the rear bumper. After consulting with the company, the Europecar employee informed me that I needed to pay 431.80 MYR for compensation. Since I was in a hurry to catch my flight, I didn't argue much or take pictures (regret it). I paid and left. After returning to China, I contacted the company through the post-rental service department of the rental platform. The company responded that the compensation was legitimate and sent an email stating that the cost of repainting the entire bumper was very high. The problem is, would the car rental company really repaint the entire bumper for such a small scratch?! I personally feel that this rental company is making a malicious claim and might even be bullying Chinese customers!

Europcar do don’t have a counter at Langkawi airport. It’s a metre and greet service. This is fine if coming off a flight, but not (like us) who decide to rent half way through our stay and want to collect from the airport as it’s convenient when dropping off and flying out. A call to Europcar on the rental agreement, soon resolved the issue of them not having a desk at the airport.

Counter staff is very helpful throughout the process and even help us to highlight the car scratches that we didn't notice. The whole. Process is smooth no matter is the returning or collection of car. Fuel provided is full as promise, and the car is new on road witgout exceeding 20k millage.

The company staff were warm and attentive, waiting at the airport in advance made for a pleasant experience.

Just nice & meet my expectations

Car condtions is good and I have an enjoyable ride

Customer service needs to be improved. This is my second time with Europcar and probably the last time.

Very good car. Xavier who handled our hire was very helpful and pleasant to deal with.

Terrible service

pretty old car compared to the rest of the car rental company in KLIA, cockroaches crawling inside car. engine rattling and sometimes hard to start up car. Time to replace aging fleet