EUROPCAR CAR RENTAL REVIEWS IN UNITED STATES

Returning the car was very convenient; just dropped off the keys and left!

They wanted me to buy a daily toll package during the rental, which I didn't. They refunded the $200 temporary hold. After two months, my credit card was mysteriously charged $77.99. I am currently reporting this.

Service was detailed. The car was in good condition and clean! Thank you

Because my English is not good, the counter staff made me sign five times without my knowledge and overcharged me $283.52. It was purely deceitful.

Could not find information when picking up the car

Never rent a car from this company.

The rental company staff initially pressured us to buy additional insurance. However, they were very friendly when we returned the car. Overall, it's acceptable.

Easy and convenient, smooth return process, car condition was very good

No cars available

Excellent service

I prepaid the full amount but there were no cars available at the store. Everyone was just waiting around and the staff was nowhere to be found. They didn't inform us or the people who had been waiting for over two hours before us that there were no cars. Only after more people showed up to queue did the staff finally say there were no cars. Very disappointed with the car rental company's attitude.

Why was I charged an extra 100 dollars, with only a few dollars being fees? I have no idea what the remaining 90+ dollars are for, and there was no reasonable explanation given. This is extremely unfair!

Easy procedures, convenient return

I must severely criticize the service at the Advantage store partnered with Europcar at Dulles Airport. First of all, this store did not have the Yaris model advertised online, seriously misleading customers who prefer this model. Other cars in the same group showed obvious signs of severe damage and neglect from the outside (tires had severe collision marks). Even after changing the model, they still could not provide a car without severely damaged tires. The most unacceptable part is that, although the contract clearly stated that E-pass rental was not accepted, the rented car had this device turned on, leading to a week of driving without the renter's knowledge. The issue was only discovered when it was impossible to pay at a manual toll booth. The store did not handle it properly even when approached, and after returning home, a management fee of $25 per toll was charged (not per contract!). Multiple communications with the store were met with rudeness (although an employee named Amier was decent and suggested discussing solutions after the contract period ended, the store manager and relevant staff refused to acknowledge their responsibility and existing issues after the contract ended, continuing to charge $165.81 in management fees per toll as per the contract). I want to use my personal experience to warn all our users to be cautious when choosing this unscrupulous store—Europcar at Washington Dulles Airport (partnered with Advantage in the USA, so it's also Advantage). In addition to safety checks when choosing a vehicle, make sure to check the E-pass switch status above the front windshield matches your contract! This particular store charges management fees per toll as per their contract, which seems intentionally designed to incur high fees!! I also urge the rental platform to cancel the credibility rating of such bad stores and stop cooperating with them!!

Long waiting time in line

Initially, we were given a car we didn't like, and there were no other options available. They told us to come back at 7 AM to exchange it. We got up early to go back and got a small SUV, which had scratches and dirty windows. For safety, we had to clean the windows ourselves. Overall, very dissatisfied.

A $500 fee for returning the car at a different location was reduced to $200 after negotiation. The contract mentioned returning the car at a different location but didn't state any fees.

Like: Service is good
Dislike: When I collected my car,I was given a yellow slip and was not told to check on condition of my car and I drive off. When I return car,service staff told me scratches at bumper n it was not stated on the yellow slip. I explained that the sales staff did not mention to me that slip was for checking purpose and he did not tick or circle that bumper scratches portion and ask me to drive off. However ,ur staff told me it was ok and you will check and make refund for my deposit 5 days after I return car. Till now I havent receive my deposit. Hope I will receive by next week.Thank you.

At first, they recommended Epass to me, and I thought I was being tricked. However, they patiently helped me investigate the issue, and eventually, I found out they genuinely consider their customers. Excellent service with great value.

It's okay.