EUROPCAR CAR RENTAL REVIEWS IN SPAIN

Very good, the vehicle's exterior damage records are clearly indicated.

They start working at 7 AM. How can I return the car if my flight is at midnight? There's no self-service drop-off box.

there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost

Simple procedures, no extra charges, and quick return process.

Excellent service, no pushy insurance sales. After exiting the security gate, proceed straight towards the main airport terminal, you'll find the rental counter on the right-hand corridor. There's a service desk in the parking lot with staff ready to assist with vehicle inspection. The signage in the parking lot is clear, and returning the car to T1 is straightforward by following the car rental signs to Europcar. Vehicle inspection was quick and efficient. This is the best car rental experience I’ve had in years, five stars.

nice disc man very bad picking car site and personal no one show me about car tools and how to use

They didn’t have my car so I had to pay extra for a different car.

agence accessible rapide et efficace

juste parfait rapide simple efficace et moins cher!!!! je recommande

The car was changed three times, with each switch resulting in a smaller model and a lower price.

We were a bit late and asked if we'd be charged for an extra day. They didn't answer but silently charged us 42 euros. If they charge for an extra day, I wouldn't have returned the car that day.

They offered me an upgrade which I declined, but still got an upgraded car as the original was unavailable.

Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.

When picking up the car, the sales repeatedly recommended insurance. Upon returning the car, the staff were extremely picky, trying hard to find tiny 'scratches' that were almost invisible. They assessed 360 euros in damage. I explained that it was already late at night when picking up the car and such small marks were not visible. Moreover, the staff was very busy and told us to just drive away. The return staff said: 'You used the car, and the pick-up record shows no damage, so you are responsible.' I refused to pay. Although they did not charge on the spot, they did not clearly explain whether the fee would be deducted from the credit card authorization. The whole service experience was filled with discrimination against Chinese tourists. We often reside in Europe and usually rent cars directly from local companies, where the process is hassle-free. This experience has tainted our otherwise perfect trip. Unless you have language difficulties, I do not recommend using this rental platform.

Wonderful customer service, it was more than it was expected.

The reserved model may not be the one you actually receive. The car rental company might give you a similar model to avoid giving you the one you want unless you pay extra.

They forced an additional insurance purchase and didn't recognize QEEQ platform's insurance, making communication very difficult.

All they cared about was us upgrading the car for more money. When we said no, they immediately changed their attitude and became very dismissive.

Bad website to rent a car

The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

24/7 service. Whenever there's an issue, regardless of the time, there's always customer support available to patiently address queries.