HERTZ CAR RENTAL REVIEWS IN FRANCE

Tout près de la gare, service plutôt rapide

Nous avons facilement été dirigés vers les meilleurs prix.

It was not the car choosen. Too small

L’attente au guichet était affreuse. Le lieu de restitution était imprécis, au point que je me suis trompé de parking. Je suis très déçu.

Staff was not the most friendliest (Lille, France)

The staff were quite enthusiastic, the procedures were simple, and communication in English was possible.

Instructions were unclear; returning the car was a huge hassle. We circled the airport several times.

I returned the car an hour earlier, and they wanted to charge an extra €100. I had to wait for forty minutes to return the car at the original rate. Ridiculous!

Aucun soucis nous sommes toujours surclassés les voitures sont récentes.

The service was quite good, no issues, everything went smoothly.

Accueil exemplaire à l'aéroport de Lille. Mon vol a eu un retard, mais le monsieur est resté après l'heure de fermeture normale pour pouvoir me donner les clefs.

Sans problème

great as usual

perfect ..thank you

I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.

Awful rental company. When we picked up the car, the fuel gauge was at 2/8. The staff even wrote down this amount in their records and told us to return it with the same fuel level. When returning the car, we specifically mentioned the fuel level to the staff, and they said it was okay. Now they want to charge us a high fee for not filling up the tank. Absolutely outrageous! Such companies should be boycotted! They try every possible way to extract money from customers, having no conscience at all!

They try to rip you off. Take a million photos of the car at pick up time as they will try and sting you for every minuscule scratch on the car when you drop it off. They also take forever to reply to any queries you have and will charge your card without your consent (including the supposed “damage” charges

Booking process was smooth, thanks for everything

The rental company does not accept Chinese driver's licenses.

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

All worked well thank you.

Very nice people at Hertz agency. The only issue is that we had to clean the car before giving it back which is quite unusual. The fuel gauge was not working properly as well which causes some issues when we give back the car.

La première voiture qu'on m'a proposée a été une Citroën Berlingo qui était beaucoup trop petite pour nous 7 car sans coffre ! Donc Hertz a accepté, à ma demande, de nous remette une Citroën Jumpy moyennant un supplément de 15 € par jour. Et là nous avons pu passé d'excellentes vacances! Merci à eux!

I rented 2 cars with my family for 2 days. We originally booked to pick up the car at 8:30, but due to delays in our schedule, we picked it up at 12:50 and the reservation was canceled. We had to rent another 8-seater car for 174 Euros. The rental contract clearly stated the fuel level was 3/8, but I returned it with 4/8 fuel. The car rental company still charged 115.98 Euros for a full tank and 12.5 service fee and tax... This is a very poor car rental company.

Je pense que le kilométrage aurait pu être illimité puisque c'était une location à la journée (12h) et que le véhicule n'aurait jamais traversé la France entière donc qu'il y aurait donc eu peu de kilométrage !