The car rental experience with Sicily by Car was very good. The new car only had 800 kilometers on it. The counter service was good; there was no aggressive upselling of insurance. The return process was quick and convenient. The driving performance of the SEAT SUN was excellent, especially on the winding roads of the Amalfi Coast. The smart features were comparable to those of domestic electric cars.
Overall, very satisfied with the service. QEEQ customer support response was quick and professional. The Rome airport branch was easy to locate by following the carrental signs. The car pickup process involved no upselling; the car provided was new with only 7000 kilometers on it. The trunk was much larger than a Golf. The return process was efficient; just had to sign and leave. Paid a €200 deposit on pickup, which has not been refunded yet.
Overall service was acceptable, but they inexplicably deducted money. The rental company didn't have my email address because the booking platform didn't provide it, so I didn't receive any emails from them. I've asked the booking platform why they deducted the money, but they haven't responded yet.
The return location map and address information were incorrect, and the provided phone number was unreachable. It was an absolutely terrible experience.
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