ENTERPRISE CAR RENTAL REVIEWS IN UNITED KINGDOM

The car model was not as good as advertised.

All staff excellent at the pick up and drop off. Not the ideal location so it takes time to get the cars to from time to time, but they were more than happy to quickly arrange.

the young lady was vey goof the only issue i has was the chugger type mentality of the company policy of trying to mug me for inflated insurance costs for tyres ! your practice is all very well in trying to sell insurance but it was a very negative feature - you should stop it as it looks v chaps and nasty

Very satisfied

Good

The introduction was detailed, but the car model was different, which was hard to accept.

My booking said GPS navigation would be provided, but this was not so. Tank was 7/8 filled although counter staff told me I had to return it with a full tank of petrol.

Price Drop seems to be only a gimmick..

Staff pushing unnecessary services, wasting time.

I was very satisfied with the service we received from the staff. All the staff were all friendly and make the pick up & drop hassle free.

The booking was very streamline & the cost was lower than other cars advertised.

Very satisfied

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

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Top top service! would recomend to everyone!

Very very smooth

We had to wait to get the car as the car reserved for us was not returned by the previous hirer in time. The Enterprise staff was courteous and arranged a car for us and gave as an upgraded car.

counter staff could not have been helpful practical and friendly, giving us great advice on where to go locally - advice that we followed and were pleased to have done so. Super straightforward on the dos and don'ts including the unique aspects of a Cornwall country lane. So far as I can see the price was way below other Penzance car hire.

all good.

Very pleased with the service, staff were very accommodating, polite and helpful, the car was rented at a very reasonable price, and the car ran perfectly without any issues. What’s not to like

So easy to book using this website, no problems and no issues, well done guys

It was alright. The car was downgraded and wasn't the model I booked, but that wasn't necessarily Enterprise’s fault. Next time, I'll book directly on their website. They didn't provide a GPS, but they taught me how to use my phone's navigation via a data cable connected to the car's screen. The tire pressure might have been too high, as the car kept prompting me to check it, which made me nervous. I called the store staff and was asked to send an email with photos, but I never got a response. Fortunately, there were no further issues until I returned the car.

The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.

The car had a vibration between 60 and 65 and needed to have the wheels balanced. Hardly surprising with two different tyres on the front and different tyres on the rear

It was a rubbish car when booked it did say nissan juke or equivalent ant but you only have one ????

The store didn't have the car I reserved, and I had to pay extra for a different one. I've never encountered this with other providers.