GERMANY CAR RENTAL REVIEWS

Fairly satisfied, but the insurance cost is quite high

Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

This company is a joint with Europa Car. They are located on the second floor of the mall. They location can be hard to find, so look for the EuropaCar local.

Easy to book... loving you thus far!

Counter staff was helpful but I would suggest if they can print bills and receipts in English rather than in german for tourists. Also if they can provide courtesy car service for pickup and drop off would be amazing.

Excellent customer service and clear information on car rental and insurance policies. Also good prices, hope this doesn’t change in the future when business picks up. Definitely recommending Qeeq for car rentals.

Nice staff. They offer my very good upgrade for affordable price. Car was clean and as expected Overall great customer experiance

Budget me dió un coche de inferior categoria y cambio automático.

Car provided for rental was not what I paid for. I specifically requested a Manual transmission Audi A4. I was provided a completely different vehicle with an automatic transmission. I would like a partial refund.

NA, no specific comments about a third party.

excellent

excellent

No need to queue

Pretty good

The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.

No customer service at all, very indifferent attitude.

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

you are wonderful.. i only trust to you in the world.

Friendly staff with great recommendations and spoke English which was helpful.

I am still waiting for my updated receipt, having had to take it for an extra day.

Very easy process, friendly and polite! Definitely recommend this location for car rentals

Great deal for car rental compare to other apps

Mejor coche que el reservado VW polo a VW golf. El coche es demasiado moderno, tiene muchas asistencias a la conducción que no me explicaron.

Bajó el precio pero por ahora no he recibido la diferencia. En el contrato aparece un precio inferior todavía al precio de reserva.

We upgraded to a Corsa automatic at a very reasonable price.

I booked a Mercedes A-Class, and after checking the website, I found that equivalent cars were Audi A3 or Infiniti Q30. But when I arrived at the store, I was given a Volkswagen Golf (which is much cheaper according to the website, and I would have chosen that to save money). The store said it was because this Golf had higher specifications. Very frustrating, but since there was no other option and I had already paid, I had to accept it. Due to changes in the pandemic situation, I was worried about travel restrictions when returning to Germany, so I wanted to contact the rental company for a different drop-off location. Although it was expensive (400 euros), the main issue was the customer service attitude. They were not accommodating at all; it felt like I owed them money and they were chasing me to return it to the agreed location. Customer needs changed due to the pandemic, and it's not like I wasn't paying the fee. They didn't need to make it so difficult for the customer.

Due to a delayed flight the rental office was closed. I never even got a car from them… all I got was to pay the full price for the rental as it was a “no show’ I could understand if they charged me 20 eur or so, but 100%!! That’s not ok.

All good!