I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option
I had to return the vehicle on 25/09-21 by 16:45 and indeed I did, but the counter was already closed and there was no one to get the vehicle so I left the key in the safe. The next day I received an email from Europcar that the vehicle was returned in 26/09-21. I hope everything is fine and Europcar will not charge me for another day. Sincerely. Jacob G.
“I will not use Europcar Frankfurt again. Europcar in Zuerich would have waved the additional charge”
About Europcar:6.0/10
My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.
About QEEQ:8.0/10
Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.
This is my second time renting a car, and the staff at the store were extremely warm and attentive. I noted that it would be best to have a car with GPS, and the store replaced the vehicle with one that had navigation. I appreciate it very much.
Staff at Europcar were efficient, courteous and answered all questions I had at the beginning of the rental. It was the most pleasant experience I had in a car rental place for years.
Had contacted QEEQ with a billing question and was told that I would receive an e-mail with a response. It has been 3 weeks now and I havent received an answer/resolution from QEEQ. In the meantime I have resolved the issue personally.
Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport.
With me other customers also were trying to find the departure elevators and throllies.
Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.
“Best experience wirh Europcar over and over again”
About Europcar:10.0/10
Would always rent with Europcat again. Most friendly service in Landshut/Germany and when you call customer service very friendly and knowledgeable too
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