JAPAN CAR RENTAL REVIEWS

The vehicle was quite old. The charger was broken as soon as we got in the car. Although it was spacious inside, the car had noticeable scratches. Despite the broken charger, the staff took me for immediate repair. However, it was quite inconvenient. Additionally, there is an extra fee if you want to pick up the car directly from the airport.

The car rental experience was excellent. The process was simple, the owner was friendly and straightforward, always ready to answer questions and fulfill requests. Highly recommended!

Satisfied

The car was in pretty terrible condition. The engine light was on (we were told they recently replaced it and didn't have time to reset the settings). The gas was only a 1/4 full (though they initially told us it was full). The AV system did not work. The location was incredibly difficult to find (it was listed as "in terminal" pickup, but ended up being 20min away at some random place that did not have an office or sign). The only saving grace was that the associates who worked there were easy to communicate with and accommodated picking up the car at the airport (as was originally advertised on QEEQ).

Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.

The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.

All the services supplied were excellent. The staff at the office and depot were polite and very helpful.

Booking and payment processes worked perfectly.

Very satisfied

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Car very good, but seats uncomfortable.

Got an upgrade. Car very good, but seats uncomfortable

Fast, sleek, and awesome

Efficient and satisfying

Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

Very satisfied

Very satisfied

Excellent

Satisfactory