The overall service was quite mediocre. They kept pushing for upgrades. Without upgrading the insurance, unlimited mileage is not available (unlike at Gatwick).
“Competitively priced rental but inconveniently located depot”
About GREEN MOTION:7.0/10
Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.
a little bit disappointed that i booked for a small SUV but upon collection the car they didnt have the SUV type and gave us a economy car version instead. We specifically choose an SUV as we needed extra space and more comfortable car for long distance travel for our roadtrip. Although the received alternative car is in new condition, we feel very uncomfortable to travel between places cause the car abit small for our needs.
This car rental company is a complete scam! When we returned the car, they tried to blame us for old scratches on the left front light (which is one of the most expensive parts to repair). Thankfully, we recorded a video of the car from all angles when we picked it up. The company couldn't pin the damage on us.
Since they failed to extort us for damages and saw that we were rushing to catch a ride back to the city, it suddenly started raining as night fell. The company then generously offered to call a car for us. We agreed, and they called a friend's unlicensed cab. The agreed fare was double the price of an Uber. The car rental staff assured us it was for safety. Once in the car, their burly friend demanded higher fare on the expressway, threatening to kick us out if we didn't pay. For our safety, we had no choice but to pay three times the Uber price.
Overall, it was a harrowing experience. Personal safety is paramount, and this car rental company recklessly endangered its customers for a bit of profit. I sincerely urge everyone to blacklist this rental company! Next time, we'll go with a reputable company like Sixt.
Had trouble finding the car rental office initially, but they sent a car to pick me up. The Indian gentleman at the counter was very helpful and didn't try to upsell anything. They even drove me to the airport when I returned the car. Great service.
Change instructions on pick up to call Green motion on arrival. The booking agent QEEQ instructions were incorrect, a representative was not awaiting with a board with my name. this is why it took 30 min when I arrived, otherwise service was excellent.
About QEEQ:10.0/10
Change instructions on pick up to call Green motion on arrival. Your instructions were incorrect, a representative was not awaiting with a board with my name.
Overall two impressions: 1. It's unreasonable that the car wasn't provided with a full tank. I wasn't sure how far I would drive, so I ended up refueling fully, and when I returned the car, it had more than double the fuel left. Suggestion: Full tank when picking up, full tank when returning. 2. Despite repeatedly telling the store that I already bought full insurance, I was still constantly pushed to buy local insurance, which was unpleasant. Suggestion: If you need insurance, don't buy it through the rental platform; just buy it locally. In case of a claim, the compensation is faster, and you don't have to advance the payment yourself.
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Aries Becky
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