FOX RENT A CAR CAR RENTAL REVIEWS IN UNITED STATES

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

Didn’t have the car I rented but they did find another vehicle for me to use.

Easy

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

The shuttle took 20 minutes to show up at the airport. Could not get everyone over in one ride. Once we got to the building, wait was about an hour. Check in process was exceedingly slow...only 3 check in staff, lots to sign with slow machines. Staff was very nice. Incredibly frustrating check in process. Car was a bit dirty, and it was a Dodge (not a Chrysler Town and Country), but worked fine. Drop off process was very quick, which was appreciated. Shuttle drivers were very friendly and fun. All employees seemed to be working hard, but the whole place was severely understaffed and the check in process was ridiculously slow and poorly organized

Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.

Not aware of price drop protector

Had to exchange first vehicle because rear tires were dangerously worn. On the good side the manager was attentive when I returned the vehicle and switched vehicles for me. Second vehicle was in good condition and performed perfectly for the 2 weeks.

They were awesome. Went out of their way for us. We would rent from them again!’

Offsite made the trip there to get the car a bit challenging after a 3 hour plane ride. Car had over 35,000 miles and was older than I expected to get.

Had never heard of them before this trip. They offered great pricing, but seems the cars at Fox Rent a Car were a bit older than you would get from an on site rental company.

The staff sold us a Sun Pass which was an unnecessary expense given our destination. We felt we were taken advantage of. Not a good way to start a relationship

We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

This company was amazing. They gave us the choice of three vehicles to go out to the lot and choose between. They were all amazing clean and the little-no damages on the body of them all. The staff was amazing friendly and super speedy. There was also Sirius Radio! The deal we got for the SUV for 3 weeks was honestly unreal! My brother-in-law also rented a SUV from a different company and ended up paying triple the price!

I always find the best deals on here. I love that they include the option for full coverage. And have the lower price checker! We have gotten a lower price almost every time!

A little further to get to then I thought but still a good deal.

Great prices and choices.

Fox needs a better system for checking in and processing contracts. They don't seem to have an express check in for members like their competitors do. It's really frustrating to wait in line for so long and if it weren't for their good prices I would to another agency that's more efficient.

Very friendly staff and easy access to the vehicles

Easy booking process

I was double charges for a number of items which were not explained to me such as fees and alike. I understand your need to charge for fees but to charge me twice for them is unethical. I was told my overall cost for the rental would be $127 and I was charged twice that cost. Also, I was charged for the fuel in the vehicle prior to driving it and then charged for fuel use. This appears to be quite illegal. I will never utilize your services and will definitely tell others to do same. Your way of doing business is not going to take your company far so keep in mind that being shady is not good for business. Good luck.

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

simple car, ran well, cheap on gas. The rental company should explain in detail each fee about to be charged and what each line means. There was no transparency on this.