ALAMO CAR RENTAL REVIEWS IN ITALY

There weren't many people renting cars, so I waited for about half an hour.

Tuve que manejar 2 horas para que me cambien el auto porque tenía un problema Renault 9 asientos . Cuando lo cambie VW 9 asientos , tuve que ponerle aceite , luego me lo reembolsaron . A Álamo en Florencia les falta ver el mantenimiento de sus carros .

Todo bien con QEEQ

A little bit slow but ok

Good

Alamo m’a conseillé de prendre une assurance pour les rayures et les pneus , malgré vos conseils j’ai pris ayant eu une mauvaise expérience il y a deux ans à Naples . En arrivant à la récupération de la voiture je vois des petites rayures que je signale et le monsieur m’explique celles de moins de 5 cm ne sont pas considérées , donc moyen au niveau du guichet .

Car was not what I paid for. I was given a compact car (VW golf) instead of the intermediate car I requested (was supposed to be something in the same class as an Audi A3). The counter staff (Locauto) argues with me at length about this, arguing they were of the same class and wanted me to pay more for a different car, which I refused. Further, the process took quite a bit of time, from the counter to actually picking up the car. The car also had significant damage, which the person who gave me the car assured me he noted on the ipad/tablet, but who apparently did not. Consequently, when I dropped off the car, the Locauto staff person gave me a hard time about the damage and said I would definitely have to pay for it. She then made me write a statement regarding the damage under penalty of perjury. This process held us up when we had a flight to catch. I then got an invoice for 400 Euro by the time I landed in the US, which clearly demonstrated that they did not perform any investigation. The email with this invoice only gave a total of 48 HOURS to contest the charge or my credit card would be charged, which is a ridiculously short window, especially for people with long flights. I did contest the charge and they did drop it, which also is evidence that they did not investigate the damage prior to charging me and caused me unnecessary delay and stress.

Really good. I got a bigger car than expected- Fiat Tipo estate. Easy to find the counter for Alamo - a little bit of a walk to the rentals lot (same for all agencies at Bari except for Sixt which is a tiny bit closer than the rest). Everything was smooth and easy. Drop off was hassle free.

I’ve been very happy with QEEQ and prefer to book my cars this way now. I’d tried to book with Sixt (via QEEQ) and for whatever reason they canceled my reservation. QEEQ called quickly and sorted it out. Quite happy with the customer service.

Great staff on site at Florence airport

Responsive to questions ahead of pick up

Very good service, the car rental office was a little tricky to find at first as they had moved to a new office around the corner. The car was spacious and a good spec, it was a smooth process on collection and return just be careful of the ztl zones.

Great

I read a few reviews which advised against using Alamo but to be honest I couldn't fault it. The staff were helpful, the vehicle was great and we had a trouble free holiday. They don't make a big fuss on returning the car, they just walk round and make sure there is no perceptible damage that wasn't there before and sign it off. All perfectly standard and normal practice. Thank you will use again, exceptionally good value and service.

Not much to say about the booking process. It is what it is. It was problem free and everything was recognised at the airport end without issues.

Very good

Very easy to rent a car from them , staff very polite and profesional

Very easy to use

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.

Yes. It did. I am impressed. Only issue was with no Apple Car Play.

I will book again.

Verona Station was awkward to get back to we were not informed we could use taxi/Bus lane only to get back to depot

Easy process

Great experience, very simple procedures, the car had only 900 kilometers on it, excellent condition

It wasn’t the car model booked how we the alternative suited our needs perfectly.

All very efficient. Price drop did not give any further benefit on this occasion.

The car had some damage to the inside of the trunk, and it was t documented before we left. (It was in the lining of the trunk that covered the spare tire). And they are trying to charge us an extra €290 for damages. We didn’t do this so fighting with Alamo’s customer service is proving to be difficult. Make sure to check everything inside and out. They’ll try and get you.

Super easy to book! Would definitely do it again.

The luggage space was huge; the rental company upgraded us to a Fiat 500L for free.

The pace of Europeans