AVIS CAR RENTAL REVIEWS IN ITALY

The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!

Average. The worst part was providing a different model than what we booked, which didn't feel worth the price. The car even had a tire pressure warning halfway through, costing us €15 for a check. Both pickup and drop-off were done personally at the store.

Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!

Didn't clearly explain the additional insurance charges. The waiting time was very long.

No explanation was given for the change in car model. The vehicle was average. They do explain the existing damages beforehand, which is reassuring.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.

The queue time was a bit long, two or three people took almost an hour.

There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.

Had to wait in line for 20 minutes to pick up the car at Naples Airport. Originally booked to pick up the car at 3:00 PM, but we didn't actually get the car until 3:40 PM.

Basically satisfied

Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.

Spent an hour finding the place, asked several people for directions. They gave a wrong address even though it's within Rome's train station. Didn't provide the reserved Mercedes GLA, got a Renault with numerous scratches instead. Price was double the agreed amount. The staff didn't take responsibility, simply asked me to sign. I found multiple scratches and dents and had to insist they were noted on the paperwork.

We arrived at the AVIS store at Milan Malpensa International Airport around noon local time. The AVIS store was already quite busy with many customers. When it was our turn, the staff member initially seemed satisfactory, but her attitude changed dramatically after she learned we were not purchasing additional insurance. She started to mess with us by switching the car keys we had originally received for another set. Only after we reached the parking lot did we realize that the second set of keys was for a 5-seat car, whereas we had booked a 7-seat car. We returned to the store to raise our objection, but while she saw us waiting behind her current customer, she proceeded to serve the next customer instead of addressing our issue immediately. Eventually, we found what we assumed to be the store supervisor and explained our situation to him. This supervisor, upon seeing our order and the car keys, understood immediately and asked the staff member to rectify the issue. Although we did finally receive the keys to a 7-seat car, the staff member was notably slow and dissatisfied (even though we didn't understand Italian, dissatisfaction needs no translation). She even had to step out to get the keys (was that really necessary?). We had to approach the supervisor multiple times to inquire and understand the situation. Ultimately, the whole process delayed our car pickup by at least an hour and a half.

The vehicle was in good condition. The pickup location address was incorrect; it was a hotel. The hotel staff, who have probably encountered this situation before, drew us a map to a place far away from there. We then found a note on the door stating that they had moved to Milan's central station, but even people at the station didn't know where it was. After circling back, the entire process took over an hour. Pickup was slow; after completing the paperwork, we waited at least 20 minutes for them to bring the car from the garage to the nearby parking lot. Since we were returning the car to Venice, they charged me an extra day's parking fee of 29 euros. They claimed that this had been explained at the time of pickup, which it hadn't. I consider this a hidden charge and refused to sign the final bill. I had already returned the car, so why should I still pay a parking fee? The cost of returning the car to a different location should have been included in the rental fee.

We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.

Couldn't get the car at all! Totally a scam!

Located in the city, so not crowded. Very good.

Very professional!

The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.