AVIS CAR RENTAL REVIEWS IN ITALY

The company charged two pre-authorizations. The first one was explained, but the second one wasn't clarified at all.

Extremely poor experience. First, I had already purchased full insurance, but the store's customer service still tried to charge me nearly 200 euros for additional insurance. After a very difficult conversation, they finally agreed not to charge me. Second, I had booked a Mercedes E-Class automatic for 4 days, but when the customer service provided me with an Audi, I thought, 'As long as it works, it's fine.' I moved my luggage into the car, only to find out it was a manual transmission, which I can't drive. So, I communicated with the customer service again, and they gave us a Mercedes C-Class. We had four people and four pieces of luggage, and the car couldn't fit all the luggage. It was impossible for us to sit comfortably. Third, when returning the car, I used half a tank of fuel, but the customer service charged me 80 euros, which is outrageous. Since I was in a hurry and had no time to refuel, I had no choice but to get ripped off by the Italians.

The tire burst, and the car didn't have a spare tire. I had to sleep in the car for a night in Monaco. They gave me another car, and I had to pay 700 euros.

The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.

We picked up the car near Florence train station. The lady at the counter was quite rude and told us they didn't have any BMWs, only VW Golfs. When we contacted customer service, they asked to speak to her directly, but she refused to take the call and said, 'If you're not satisfied with our cars, you can go to another company,' then she moved us aside and called the next customer. We had to get a new number and wait in line again. The second lady was more polite and didn't mention different car models, but kept trying to sell us additional AVIS insurance. When we finally got the car, it was an almost new Alfa with only 2700 km on it. Returning the car at Milan train station was smoother; the staff were much friendlier, but the nearest gas station was 3 km away and privately owned.

They promised one model but gave me a very poor one instead. The staff were arrogant and unreasonable. I will never rent from them again.

Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.

Satisfied

Professional

Awful service, they're just a bunch of scammers. Be sure not to get tricked into buying insurance.

Simple and quick process, and the staff were nice too

The service was excellent. We initially had two small cars, but due to a sudden health issue with one of us, they arranged a large Mercedes for us. Very impressive!

Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.

The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.

Average service, no smiles.

There were not enough staff members, so we had to wait in line.

Very attentive.

Great, very professional car rental company. Both pickup and return were fast!

They misled me into adding extra charges.

A very good car rental company, highly efficient and easy to locate.