AVIS CAR RENTAL REVIEWS IN ITALY

I did full insurance in website but in avis the didn’t accepted So i pay more money for in insurance in AVIS

Avis is not helping me to find the right car . My trip is getting worse and I have to pay extra money for finding other transportation.

My expectation was to receive what I ordered as I got a confirmation from AVIS about the availability. When arriving I was informed that the only car available would be a FIAT - which was nothing like a SUV car (Jeep). As I received a confirmation letter, I did not surch any further. And that is probably the "trick" that they play with the customer. When you arrive in the morning you have almost no other option but to take what they "offer" you. What can one to - ofcourse I would like to walk out, but then you have to start checking other options, and that would probably take many hours - and then the day would be ruined. I know that this type of car (FIAT) was not the same price category. I was not offered an upgrade /the offered me a VAN - which I did not accept/. I was not offered a "good deal" if I would accept the FIAT. I asked for Mercedes cars they had (2 ea) but they were not willing to upgrade me - asking for more than double the original price for the SUV. /I saw only four cars, FIAT and two Mercedes and a Van/. I have never experienced that a rental would not upgrade a person when the promised car is not available. I was then offered a Volvo V60 - which I had to accept as I was not offered anything else close to what I ordered. I was informed that I had to wait 10 minutes for it. It turned out that I did not receive a car until more than one hour after arriving to the rental. No "sorry" from the staff about all this "blunder" on their behalf. Just stating that the "computer" sent out the confirmation - like AVIS was just "free" therefore! (The person servicing me did not speak English - which was not helping, but one can of course not expect that at a small local rental, and that was not any issue). The car had not been washed - it was dirty inside/out. The car was "ok" though, but not a SUV as called for. This was not a good start on the day for me.

Waiting in line for more than 45 minutes. An employee of Avis pretended not to see my reservation, and offered to pay 1348 euros in addition to 345 euros paid for Easyrentcars.com ahhh! It's cheating! I refused! The employee "looked carefully", found the reservation and offered to pay 845 euros in addition to 345 euros paid on Easyrentcars.com ahhh! Want pay attention! I have previously rented a car many times in Avis Verona airport, never had such problems! I'm terrified!

The car model provided was incorrect. I booked an SUV but received a sedan, which couldn't fit all my luggage.

The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.

This is the first time I've left a review, and it's the worst experience. They didn't give me an SUV at all. I called the rental company, and their response was ridiculous. Yes, technically they gave me a five-seater, but are they going to give me a five-seater domestic car next time?

We got a big car we didn't need that size, but the staff said the only one car available. And the car is always alarming for oil, annoying.

They added a lot of insurance without informing me.

They try to let me paid for every thing and when I told them I book Audi they told my take fiat after that I change the car by pigot 8003 and they let me paid the diference .

I booked a car on the Zuzuche website and paid the full amount. However, when I got to the store, there was no car available. They took advantage of my lack of language skills (I only speak Chinese and a few words of English) and asked me to pay an additional 531.44 euros under the guise of an upgrade. After swiping my card, I felt something was wrong (fortunately, I hadn't signed their receipt) and immediately called Zuzuche to correct the order. But I still don't know if the money that AVIS charged me can be refunded, even though the Zuzuche agent said it would be based on the actual payment (I added an extra day to my reservation).

When returning the car, no damages were mentioned, but they immediately charged 1000 Euros after I left. When I inquired later, they refused to tell me what was damaged. I bought full coverage on Zuzuche, but neither side took responsibility, and their attitude was poor.

Forcing customers to purchase high-cost insurance and setting various fee items.

Terrible service attitude, raising prices arbitrarily! Not giving cars unless you pay! Very bad company, do not rent from them.

It was a Hybrid car, so not immediately easy to understand the operation. I needed to go back and ask for help. Help was good, also to assist in connecting to the car's Wi-Fi

Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!

Pickup went smoothly. Initially, I wanted an SUV but got a station wagon Tipo instead. However, it was spacious, and the driver’s seat had lumbar support adjustments, making long drives more comfortable. Unfortunately, the headroom was relatively low.

Did not give the car i booked. "or Similar car" was not similar. Ripped us off on the petrol refuelling charge on return

Demande de location Peugeot 3008. On se retrouve avec une Renault capture. 1 gamme en dessous.

Happy overall.... would use again and would recommend to others.