AVIS CAR RENTAL REVIEWS IN ITALY

Renting a car in Italy with Avis comes with unknown fines. There were also some issues when picking up the car. Every time I returned the car, there were additional fees, and quite a few of them. They never gave me the car I wanted; it was always something similar, but not what I asked for. Overall, not a great impression. I definitely won't rent from them again, at least not in Italy.

Although there were not many people, the wait time for picking up the car was quite long. No free upgrades were available; upgrading required extra payment. None of the listed services were provided.

It's okay, got the car, but it's not the model I wanted.

Thorough car inspection at pickup and complete return procedures. The vehicle was in good condition.

Avis is considered a high-end rental company, there’s nothing to criticize.

Convenient and fast

The store is closed!

When we called at 8 PM, there was no answer and we couldn't cancel our order. The next day, we couldn't use our order either.

Booked an automatic, but only manual was available at the store. It was more expensive initially, but after a long negotiation, the price matched. The elderly staff were very slow, taking over an hour.

Quick and convenient transfer

I don't understand English or Italian at all, but with the tour guide's help, I successfully rented a car. I prepaid the full amount on the QEEQ website, and at the store, I only needed to use a credit card to hold a deposit of over 90 Euros. The deposit was released after returning the car. Reminder: make sure to buy insurance on the QEEQ website! Otherwise, the car rental company in Italy will make you buy their full insurance, which costs 45 Euros! QEEQ only costs a few dozen yuan!

Had a reservation, but no car was available upon arrival, told to resolve it myself. Extremely irresponsible, I recommend not using QEEQ.

The car pickup location was hard to find.

This is a scam company! At least the store at Rome train station in Italy is a scam! I booked an automatic car in advance and paid in full through the third party. When I arrived an hour late, they said there were no automatic cars left and gave me a manual one instead, claiming it's the same price for the same car group. I only asked for an additional driver but ended up being tricked into buying extra insurance! They made me sign saying that the price was for adding a driver! The car wasn't full of fuel when rented, and neither was it full when returned, yet they charged me for 30 liters of fuel! I refueled in the middle! I prepaid over three thousand through the third party, but eventually the final bill was over seven thousand! They said they upgraded the car model and charged more for it! I will never rent from this company again in my lifetime!

It has been a long time, I don't remember.

Complicated procedures, lots of people, extremely long wait time, and we rented a seven-seater but got a five-seater. It was so cramped! There was no way to fit our luggage.

The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.

Excellent

The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.

Despite having paid the full rental amount, I was told an hour late that the reserved vehicle was no longer available. They raised the price, forcing me to switch to a manual transmission car. Since all my travel plans were already set, I had no choice but to accept these unfair terms, which left a very bad impression.