AVIS CAR RENTAL REVIEWS IN SPAIN

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.

Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.

The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

The car I received was not the same as the one I rented. I rented a BMW 1, but I got a Peugeot instead. There were additional fees as well, which made me feel cheated.

We booked a BMW, but they gave us a Renault and refused to refund the difference.

The service was pretty good.

I had already purchased additional insurance from a domestic insurance company on the ZuZuCar website, but even after clearly stating that I did not need additional insurance when picking up the car, the rental company still charged me 95.65 Euros for additional insurance from the credit card pre-authorization. Since I lost the contract and driver's license in the car when returning it, it's unlikely I can reclaim the charges. It's really disappointing that Avis, as a well-known international car rental company, resorts to defrauding customers for illicit gain.

The service was quite good.

Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

Convenient pick-up and drop-off

At the counter, they told us there were no cars of the model we reserved, but there was one nearby. They only gave us a car that was just returned from another city, making us feel like we were overcharged for the one-way fee.

They upgraded our rental from a Volkswagen Touran to a Mercedes without informing us. Driving a 9-seater Mercedes in Spain was a nightmare, and the car was in poor condition. It even broke down halfway.

The car rental service was acceptable, but the attitude during car return was extremely poor.

The rental company did not force additional insurance, and the procedures were completed quickly. The pickup location was also very close.

The queue was not too long, only one counter. The staff kept pushing insurance. When asked if it was the model we reserved, they acted like they didn't understand, and we ended up with a BMW 1 Series instead of a Mini Countryman. The car was heavily scratched all around.

The service was excellent, and they even helped explain the mistake with my car reservation.

The waiting time was too long, typically taking over an hour. Just after getting off the plane and being very tired, such a long wait was really exhausting.

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.

Unreasonable Charges

Big queue and only 2 staff at counter in airport

All good