AVIS CAR RENTAL REVIEWS IN SPAIN

Good attitude when renting

The car that I rented was nice (Jeep Compass with about 30K of mileage), clean inside-outside. Fast pick-up, I bought additional full insurance for normal price (you can bargain about price at the counter). I was fully happy with AVIS. Highly recommend PS: we rented a car for 4 pers. + 3 luggages + 3 snowboards and 1 Ski.

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

None

Minimal promotion

Need to improve on Vehicle Availability as offered me alternate Vehicle due to non availability

Good Service

They took advantage of the language barrier to add extra insurance

Very professional and did not push extra services.

There were no designated Avis parking spots at the Barcelona rental location; the car was parked in a regular garage spot. The rental was upgraded without notice, and we only found out upon collecting the car. Because the parking lot was far from the rental office and difficult to find, we didn't bother to go back and exchange it. A silver Opel parked next to our rental shadowed us, and when we stopped at a service area for less than ten minutes, the entire car was emptied. The car lock and windows were undamaged. We reported everything to the police and found witnesses, but it's hard to say if there was any foul play, and we had to bear the loss ourselves. When returning the car, the Avis staff were also very rude. After the incident, contacting the rental customer service provided only official responses. Overall, very unsatisfied and will not use them again.

C’est tout simplement catastrophique! Le personnel au guichet est d’une insolence et d’un manque de respect envers tous les clients jamais vus. Mauvaise humeur et complètement impolis et malhonnêtes. Je n’ai jamais vécu une expérience aussi désagréable. À éviter absolument!!

Awful length of time waiting to pick up car

Did not provide me with a report showing pre-existing scrapes and dents. Car was unwashed and not very clean inside, dusty dashboard indicates a poor cleaning process. Overall great value rental, but car should be clean in advance.

Excellent booking platform.

It's okay

At Barcelona airport, AVIS was the only car rental company with a queue for car pick-up, while others were deserted. This shows its popularity; the service was naturally attentive and excellent.

Excellent service

Overall okay, but there was an issue with car inspection claiming there were scratches that were already there. Still waiting for the insurance evaluation.

The car rental company charged excessive repair fees, ten times the normal amount. A complaint has been filed.

I initially thought that buying the comprehensive insurance on the platform would be sufficient. However, upon arriving at the store, the paperwork took nearly 40 minutes to complete, and then I was asked to pay an additional 40-plus euros for insurance. This is really frustrating; I've never encountered such inefficiency. I don't know if it's a communication issue between the platform and the rental company or some other reason. Ultimately, I decided to cancel it.

Picked up the car at 8:00, but nobody was at work until 8:15, and there was only one African American woman with a very poor attitude.

The service staff were very patient.

I'll check the bill when it comes back