RHODIUM CAR RENTAL REVIEWS

The hiring etc was straightforward.The cost of a scratch to wheel alloy & tyre at 600 is monstrous as it is barely visible.There is no justification for this inflated invoice especially as the photo of it doesn't even show the scratch due to it's irrelevance.I am not contesting a tyre may be needed but 180 for a standard car tyre is 80% more than standard

Took a long time to be served, as people were complaining about additional costs they were forced to pay. I paid £16 for the week, but had to pay €255 extra at the desk. Disgusting. €130 insurance and €125 petrol deposit which I still haven’t got back despite returning with a full tank. Worst rip off I’ve ever experienced. Con artist cow boys. Ruined my holiday really. Upon return I was told my petrol deposit will be returned automatically in 2 hours. It’s now 2 days and I don’t think I’ll see that money again!! Just to reiterate, was supposed to be £16.00. Cost me €255!

The desk clerk at GoldCar/Rhodium was only intent on selling more insurance. He had no other interest. He repeatedly lied to me to try to influence me into buying the extra insurance, instead of explaining things in a clear manner or asking his colleagues for help if he did not know. Eventually he just left! His other colleague was more helpful in explaining the difference between the AXA/Easyrentcar insurance and the insurance they were trying to push on me.

Professional staff and big selection!

Easy to use with great loyalty reward points

I really can't believe how rude the the counter staff was. I don't know if it was a high pressure sales technique but the guy did his best to make me feel like an idiot for not taking "option 2" to pay an additional £100 and having full coverage. I insisted on taking the option with no additional coverage but then the deposit required was 1600€, which is much higher than the "Estimated deposit amount: 8250.00 HRK" (approx 1100€) as stated in the terms and conditions. This is more than the limit on my credit card, so I had no choice but to pay an additional £100 to get the additional coverage. I feel this is an extremely misleading, underhand technique to make you pay an extra £100. I told him I've rented from Goldcar 3 times and had a consistently bad experience and he said "well you're an idiot for booking again, do you want to cancel? There are plenty of other providers here. Goldcar would be the best company in the world if your credit card had a high enough limit". So rude! When booking through Easyrentcars I was disappointed to learn it was with Goldcar. I will be writing to formally complain to Easyrentcars and Goldcar/Rhodium.

Rhodium need bigger clearer signs and better disrcription of license requirements when booking. An international driver permit was required if drivers license is outside the E.U. without Rhodiums coverage. I had to take their coverage.

Show information clearer on the website about International Driver Permit.

An additional 'airport tax' charge had to be paid at the desk which I was not expecting and was told was mandatory. Would rather have been made fully aware of this beforehand so that I could have planned accordingly.

Surprise at how cheap the rental of a car for a week was soon changed to feeling ripped off! I would much rather have known about the 'airport tax' I was charged by Rhodium beforehand so that I could have done a fair comparison with other car rental companies.

La voiture n'a pas atteint mes attentes. J'ai réservé une opel et j'ai reçu une citroën en mauvais état.

We were confused that Rhodium was not sign posted anywhere. A member of airport staff had to tell us to go to Gold Cars. Otherwise all was well however I would have liked someone to receive the vehicle back from us to confirm that there would be no damages charges.

See Rhodium comments...not sure of responsibilities

Overall bad experience.

Машина чудесная. Сервис тоже. Единственный момент! На стойке регистрации нас не предупредили, что нужно будет заправить AdBlue через определённое количество километров. Это добавило нам дополнительные расходы.

Thank You!

Worst company ever too deal with I would never recommend them their customer service was awful they were rude! Not helpful in anyway way shape or form please don’t ever use this company

Every time I use Goldcar ( despite booking Rhodium or east rentals! ) I am pressured by counter staff to spend more money. This is unacceptable and will therefore consider going elsewhere.

Fine

We looked for Rhodium and Easyrentcars but couldn't see them. We had to ask at another desk who pointed us to 'Gold'. Not sure which company we used, or which was responsible for what. The booking form promised a VW Transporter (ie an empty van) but the rental desk said could either have a choice of minibuses. As the seats folded down, this was ok. Because of the size of the vehicle, the man said it would be ok to return to Level 0, so as not to bother driving round the sharp bends to Level -2. However, the lady at the returns office said no, they needed it returned to level -2. Apart from that, all was good.

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Went to Inter Rent desk but Ended up at Goldcar for some reason. No idea why, maybe you can explain? Service and car were fine, just need to know why I ended up at Goldcar when I booked a Rhodium car through Inter Rent?!?!

As above!!!

The pick-up process seems outdated. With all the information already provided to Easyrentcars, I was surprised to need to provide all the information again. Also, the car was quite old (around 60,000km) and had multiple bumps on all sides and a few broken interior elements - so was not too pleasant overall.

The gold car tried to tell me the insurance I purchased was no good. Felt like he was practically shAsking me down

It was fine

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde

Moving to Portugal and needed a rental car until mine arrived. duper great value!!