Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.
The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.
The car was an MG HS model, which is not similar the a Mitsubishi Outlander. It was the worst car I've ever driven. It was lacking in power and the gearbox was poorly mated to the engine, causing it to continuously hunt through the gears.
The centre screen occasionally rebooted while driving and was also slow to load. The foot pedals were positioned too far to the left making it actually a little dangerous to drive.
Was not happy with this vehicle.
Also the photos that Apex supplied of the vehicle condition were of a poor standard. Many existing dints were not visible. Had to upload my own.
We are very pleased with our experiences booking an Apex rental car through the QEEQ website. We received the best possible price for exactly the kind of transport we needed. Everyone was very helpful, friendly, informative and we even received reminder phone calls – which is a plus. We had such a great experience we would gladly book again!
About QEEQ:10.0/10
We are very pleased with our experiences booking an Apex rental car through the QEEQ website. We received the best possible price for exactly the kind of transport we needed. Everyone was very helpful, friendly, informative and we even received reminder phone calls – which is a plus. We had such a great experience we would gladly book again!
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