My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.
This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.
The hireing out of the vechile was great with great counter service from the lovely lady that remembers my name everytime im there, due to working within the disability and child services sector the company is forever hireing cars for regional servicing of clients and the company will always use budget and thanks to there friendly staff and flexability with hiring and returning dates and times, staff at rockhampton aur port really do go the extra mile
This is my second time renting with Budget, havent been an issue. We rented Toyota Corolla, the car given was Holden Commondore, nice and comfortable car for road trips.
About QEEQ:10.0/10
It gives an overview on prices from everyone, which is very convenient. Points collection and vouchers makes it even more exciting.
“Fuss Free Car Rental & Superb Driving Experience”
About Budget:10.0/10
We booked a Toyota Corella, so we were pleasantly surprised to be given a Camry. The car is in very good condition, save for some very minor scratches due to wear and tear. The guy who served us was very helpful and informative.
We had a smooth ride throughout our stay in Perth through the Pinnacles and Albany.
About QEEQ:10.0/10
Similar to the above. Booking was a breeze and Easyrentcars presented us with options to suit our needs. The DropPrice protector was a good feature. We actually ended up paying lesser.
Hyundai i30, pristine condition with 8000km on the clock. Susprised that they didn't supply an SD card (unlike Hertz) so the inbuilt GPS didn't work. Android auto/car play is my preference so didn't bother me but something to what put out for (as I've been sold on the in built GPS before).
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