OK MOBILITY CAR RENTAL REVIEWS

I booked a Lynk & Co 01, but they gave me an MG, and it's a manual! How can these two cars be considered the same class?

I really don't understand. Rent for nine days was only 3300 RMB, but they charged me 93 Euros for being one and a half hours late. How is this calculated?! If they charged 366 RMB (47-50 Euros), I could understand, but why 93 Euros? Are they robbing me?

The car rental company was great, the car was new, and they didn't try to upsell insurance.

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

When returning the car, it was too dark to take clear photos, and there were indeed scratches. Please make sure to take photos in a well-lit area, not in the airport parking lot. Thankfully, after explaining to the counter staff, they helped me waive the issue.

They only have service centers in Germany and Spain. Communication over the phone isn't very effective when problems arise, so I don't recommend using them in other European countries.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

Good

Good

They charged us for dammages that were already there. We bloked payment and file a complaint

Excellent service

They didn't have an MPV and gave me a small SUV instead, which they considered a downgrade and still charged extra. Very poor experience.

The customer service staff were all very enthusiastic and patiently answered all the questions.

Isn't it too much to add another driver and also need extra towing insurance?

When booking the car, it was not clearly stated that exceeding 300 kilometers per day and crossing the border would incur extra charges. This was only communicated at the rental counter, with no prior notice, leaving no other options at the scene. Even if we didn't want to, we had no choice but to rent the car, feeling like we were being ripped off.

Aggressively pushing sales, insisted we buy. Even though we said no, they kept pushing. In the end, they claimed to upgrade our car but it was actually the same price.

OK Mobility held deposit €275 but on the booking it was mentioned only €91. They refused to give me car until i paid €275.

Great customer service. Answered my queries in a second and solved my issues immediately. Thanks

Very satisfied

I bought insurance through the rental platform, but I had to deposit 2000 euros at the counter. The deposit hasn't been refunded yet. It's ridiculous.

Satisfied