OK MOBILITY CAR RENTAL REVIEWS

Very good

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

Not satisfied, didn't pick up the car and didn't get a refund

The car rental company's service was okay! However, I feel that the insurance package provided by our platform has issues. It always seems complicated. This time, my car was scratched by another vehicle, but it wasn't covered in the insurance policy, so I had to pay 610 euros myself. I think it's very troublesome for the platform to provide domestic insurance services due to language barriers, reporting issues, etc. They also advised against buying the rental company's insurance, so I ended up being the guinea pig! It's better to book directly through the official website.

Car exceeded my expectations.

Drop off was a bit slow.

Acceptable

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

Arrogant attitude

The meeting point for the mini bus picking up instructions were not very clear, and it would help if a little more defined.

I really liked the pre-checking prior to collecting the car. Great help to speed up getting the car at the OK Mobility.

Following the car rental company’s pickup instructions made it very easy to find, just a 2-minute walk from the train station exit and then down an escalator. Upon arrival, the staff suggested I buy a 'better' insurance policy which would significantly reduce the car deposit. Just refuse if you’re not interested and they won't insist. They also suggested towing insurance, saying it would cost 150 euros per tow without it. I said I didn’t mind and had sufficient funds, after which they politely dropped the matter. There’s a daily mileage limit of 300 km, and they listed where there were scratches on the car body in the contract, but they didn't walk me around the car to check these spots until after I'd signed the contract. So, I recommend that when reviewing the car's condition at the start of the contract, you should call an employee to check the car alongside you. Make sure to photograph any existing damages as soon as you get the car, so you can show these to the staff upon return to speed up the return process. The thoughtful staff also wrote down the name of the parking lot to use for return on Google Maps. Overall, the service was decent, and any additional charges they suggested were transparent and clearly explained, including the differences from the insurance I had purchased. Just evaluate it for yourself. (By the way, parking in Barcelona is quite expensive. If you're only exploring the city, consider renting a scooter instead, which costs around 45 euros per day and eliminates parking hassles.)

Didn’t know there was a free shuttle to ok mobility just out of the airport, spent $30 on a taxi, advertising this a little better would help.

Good

The car was in good condition, but the service was mediocre. They also forcibly pushed insurance.

You didn't recognize my reservation in Europe! In the end, I didn't get a car at all! I couldn't pick up the car!!!

I originally booked a manual transmission mini car, but I was given an automatic Citroen C5 Aircross at pickup. The roads in Spain are quite wide, so driving a larger car was no problem. The staff was very friendly, and the pickup and drop-off process was smooth.

I booked a car for 7:30 AM, but after completing the paperwork, I had to wait another half hour because the car wasn't ready. I reserved an SUV but was given an A3, otherwise, I would have missed my meeting. The car was full of scratches not recorded on the paperwork, so I hurriedly took some photos. There were no staff members when picking up the car, so I had to ask staff from another company to switch the car system to English. This was my first and last time using OK MOBILITY!

The service was excellent. They provided a brand new Audi A3, which was a pleasure to drive. All functions were complete.

Satisfied

Aggressive upselling; they charged me an extra insurance fee and haven't refunded it yet.

Decent

Very good.