EUROPCAR CAR RENTAL REVIEWS IN NEW ZEALAND

The car rental company's service was excellent, and the pick-up and drop-off process was very convenient.

Fantastic service from your staff member

Thanks

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.

The car was very new a a lot larger than expected

Fairly straightforward

Great experience

The price drop works!!

Waited too long to get the car and staff were not very helpful.

EasyRentCars was easy to book

Great experience. The car was clean and almost new. Very comfortable!

I rented a 12-seat Toyota Hiace but was given a Hyundai iMax instead, which was very cramped and made for a poor experience. The rental cost for the Toyota Hiace was about 12,000 yuan, while the Hyundai iMax cost around 5,000 yuan, a difference of approximately 6,500 to 7,000 yuan. It felt like a rip-off. My complaint didn't result in any reasonable compensation. It was a very unsatisfactory rental experience.

The car was very new

Overall was smooth

New car. Low kms. Engine Size not shown on Website

Vehicle was apparently upgraded which is awesome but really needed a canopy instead of the tray as just had enough space where would have been better with full canopy

Awesome

Incorrect charges! Credit card charges were made without the cardholder's consent! They promised that the insurance would cover everything, but we didn't actually encounter any accidents or issues! It's a scam! And we still haven't received a detailed breakdown of the charges!

The service at Europcar was fast and efficient. Since they didn't have my booked car model, I received an upgrade which was a very pleasant surprise. I booked a Toyota Highlander and received a brand new Mercedes GLC. I loved it!

Easy and straight forward booking process.

Upgraded & well maintained..!!

The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.

The staff were slow

Excellent.

They charged me extra for premium location when i did not ask for it

Great

Great friendly service

To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.

What is a price drop protector?