EUROPCAR CAR RENTAL REVIEWS IN NEW ZEALAND

Like: Family and friends visit. Great trip
Dislike: The staff member at uplift advised there was no insurance cover in the contract and tried to sell me further cover. Sorting through travel documents for the AXA confirmation letter to prove insurance was in place should not have been necessary.

The process was quick, and returning the car was very convenient.

Like: I just love this car
Dislike: No faults to mention

Good, organized and orderly.

The service attitude was great and the explanation was very clear.

Like: Economical very good on petrol.
Dislike: That I had to return the vehicle.

This was my first time renting a car abroad. I have to say, their service is impeccable. Even though there was a language barrier, we had a translator, so there were no issues at all.

Excellent service.

The customer service at pickup did not allow me to see the terms and conditions, and insisted on processing my card before showing the contract. When I asked why, they said it was their policy, which felt very impersonal. Additionally, due to an accident on the road, I wanted to exchange the car. I called their customer service and was told I could, but when I arrived, they took the car back instead.

The car was just what we required.Great to drive and very clean and tidy.

Like: Reasonable price for the car and insurance coverage.
Dislike: None.

Like: The car was even better than we had expected and the process worked smoothly

The wait time at the counter was extremely long, and the staff were inefficient.

The car model didn't match, it was downgraded.

Charged me extra fees. There are hidden terms in the contract on Zuzuche. The return time was clearly stated on the contract, and I returned the car early, but they still said I was late. Fortunately, I kept photo evidence and am now going through the after-sales appeal process. I'm skeptical that Zuzuche will resolve this, and it seems my money is gone for no reason.

The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.

Very satisfied

There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.

Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.

Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.